Technical Service Representative at Nielsen

Brisbane, Queensland, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Market ResearchIndustries

Requirements

Strong Verbal Communication Skills: Exceptional ability to communicate effectively, both verbally and in writing
Interpersonal Skills: Outstanding relationship-building skills and a results-oriented approach
Computer Skills: Proficient knowledge of computer hardware and software
Audio-Visual Equipment Knowledge: General knowledge of audio-visual equipment
Flexibility & Adaptability: Ability to work effectively in a dynamic, fast-paced environment
Teamwork: Ability to work independently and collaboratively within a team
Driver’s License: Current Driver’s License required
Information Security Awareness: Awareness of Information Security and privacy principles
Logical Reasoning: Ability to follow processes and procedures to achieve job outcomes and solve problems
Judgment: Ability to make independent decisions regarding technical suitability of householders
Organizing Skills: Ability to effectively manage administration duties and stock control
Empathizing: Ability to understand and respond to the needs of panel members

Responsibilities

Establish and maintain strong relationships with panel members, communicating clearly and professionally
Ensure punctuality and a high level of presentation when attending appointments
Collect accurate and complete householder information during home visits
Submit all collected information within required timeframes
Execute standard operating procedures to maintain panel quality, security, and privacy
Manage assigned assets (metering equipment, laptop, company vehicle, mobile phone, etc.) effectively
Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance
Maintain awareness of WH&S (Work Health and Safety) regulations in the field
Work independently for extended periods
Maintain awareness of Nielsen Data Classification Guidelines
Work within the framework of Nielsen TAM ISO Management

Skills

Key technologies and capabilities for this role

verbal communicationwritten communicationinterpersonal skillscomputer hardwarecomputer softwareaudio-visual equipmenthardware installationsoftware maintenancecustomer relationship management

Questions & Answers

Common questions about this position

What is the salary for this Technical Service Representative position?

This information is not specified in the job description.

Is this role remote, and what are the location requirements?

The position is field-based with remote work, but travel is required.

What key skills are required for this role?

Required skills include strong verbal communication, interpersonal skills, computer skills, audio-visual equipment knowledge, flexibility, teamwork, and a current driver's license.

What is the work environment like at Nielsen for this position?

The role involves working independently in a field environment for extended periods, while collaborating with quality control, panel management, and recruitment staff, in a dynamic, fast-paced setting.

What makes a strong candidate for this Field Metering Technician role?

A strong candidate has exceptional verbal communication and interpersonal skills, proficiency in computer hardware/software and audio-visual equipment, a driver's license, and the ability to work independently while building relationships with panel members.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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