Technical Project Manager II at Vail Systems

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Enterprise Software, VoIPIndustries

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or related field
3-4+ years of experience in a technical project management role
Proficiency with Jira or similar ticketing system
Knowledge of Scrum practices (sprint planning, review, standups, project grooming)
Experience in directly interacting with internal and external customers
Experience working with diverse groups in a highly technical environment
Knowledge of project management lifecycle
Excellent verbal and written communication skills, including technical writing
Master’s degree in Computer Science, Software Engineering, or related field (preferred)
Previous experience as software engineer or software engineer in test (preferred)
Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows (preferred)
Knowledge of Docker & Kubernetes or similar cloud technologies (preferred)
Project Management Professional (PMP) certification (preferred)

Responsibilities

Partner closely with Engineering, Product, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects (building new product features, expanding platform capability, tooling enhancements)
Deliver Engineering objectives by executing projects and providing visibility to resource allocation and prioritization
Develop frameworks for execution and adapt to the team’s needs & context
Develop a full understanding of the technical stack and interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient
Track, prioritize, and execute projects, enhancements, or bugs from the team backlog
Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management
Document project artifacts, including work steps, deployments, release notes, and monthly reporting
Perform user-acceptance testing and coordinate releases
After project completion, facilitate retrospective meetings
Coordinate between technical engineering and business teams to ensure project timelines are adhered to, stakeholder needs are addressed, and deadlines are met
Identify necessary resources and delegate tasks to appropriate personnel
Coordinate research, strategically develop project plans, translate unique customer requirements into tasks, facilitate software development and operations to quickly deliver solutions to the marketplace

Skills

Key technologies and capabilities for this role

Agile MethodologiesProject Management FrameworksSoftware DevelopmentDevOpsResource AllocationStakeholder ManagementBacklog ManagementDeploymentsRelease ManagementCross-Functional Collaboration

Questions & Answers

Common questions about this position

What qualifications are required for the Technical Project Manager II role?

A Bachelor’s degree in Computer Science, Software Engineering, or related field is required, along with 3-4+ years of experience in a technical project management role, proficiency with Jira or similar ticketing system, and knowledge of Scrum practices. Excellent verbal and written communication skills and experience working with diverse groups in a highly technical environment are also essential.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the work environment like at Vail Systems?

The role involves collaborating with highly technical and cross-functional teams in a dynamic, client-centered environment.

What makes a strong candidate for this Technical Project Manager II position?

Candidates with a background in software engineering or testing, a Master’s degree in a related field, and knowledge of telecommunications/telephony or VoIP are preferred, even if they don't meet all qualifications.

Vail Systems

Telephony software services for customer care

About Vail Systems

Vail Systems provides telephony software services that help large companies improve their customer care. Their services include advanced call routing, caller authentication, conversational interactive voice response (IVR), and customer experience analytics. These services work by allowing businesses to manage calls and customer interactions more effectively, ensuring that customers receive the right support when they need it. Vail Systems stands out from competitors due to its combination of high security, reliable platform, and a wide range of customizable services. The company's goal is to enhance customer care solutions for businesses in various industries, ensuring they can meet the needs of their customers efficiently.

Deerfield, IllinoisHeadquarters

1991Year Founded

VENTURE_UNKNOWNCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Health - When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.

Financial/Savings - We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.

Work/Life Balance - With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.

Vacation - We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.

Wellness - We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!

Have Some Fun! - We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.

Risks

Increased competition from tech giants like Amazon and Google in voice services.

Rapid AI advancements may outpace Vail Systems' current offerings.

Video conferencing demand may overshadow Vail's audio conferencing services.

Differentiation

Vail Systems offers a unique combination of enterprise-grade security and platform reliability.

The company provides a wide range of services, including advanced network routing and call control.

Vail Systems' FreeClimb API allows customers to build on voice and messaging solutions.

Upsides

Rising demand for cloud-based communication solutions aligns with Vail Systems' offerings.

Conversational AI and NLP technologies enhance Vail's IVR/IVA solutions.

Remote work trends boost demand for Vail's audio conferencing services.

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