Technical Operations Engineer

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BiotechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Business, or a related field, or equivalent experience, and have 1-2 years of experience in engineering, operations, QA, or technical support. Proficiency in SQL is required for querying large databases, data troubleshooting, and custom report creation.

Responsibilities

The Technical Operations Engineer will take ownership of the end-to-end customer experience by proactively prioritizing and resolving technical issues while adhering to service level agreements. They will support front-line operations through the triage and resolution of inbound customer support requests, troubleshoot user interface issues and user access problems, manage targeting and configuration requests, perform ad-hoc SQL queries to assist activation teams, provide feedback to guide product direction, and engage in strategic initiatives focused on automation and AI-driven product support operations.

Skills

SQL

Troubleshooting

Data Analysis

Database Querying

Customer Support

Zefr

Contextual advertising technology for brands

About Zefr

Zefr focuses on contextual advertising, helping brands place their ads alongside relevant content without using personal information. Their technology is especially effective for video ads on platforms like YouTube and Facebook, allowing brands to reach specific audiences while maintaining user privacy. Zefr's Contextual Data Management Platform organizes brand preferences to deliver targeted ad campaigns with high engagement rates. The company differentiates itself by prioritizing privacy-compliant advertising, making it a valuable partner for brands looking to optimize their digital marketing efforts.

Los Angeles, CaliforniaHeadquarters

2009Year Founded

$63.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, EntertainmentIndustries

201-500Employees

Risks

Emerging AI technologies may increase competition in contextual advertising.

Reliance on platforms like YouTube and Facebook exposes Zefr to algorithm changes.

Expansion into new platforms like Snapchat may pose integration challenges.

Differentiation

Zefr specializes in privacy-compliant contextual advertising, avoiding personal information usage.

Their Contextual Data Management Platform offers impression-level transparency for ad campaigns.

Zefr's Atrium suite provides transparency in walled gardens like Meta and TikTok.

Upsides

Growing demand for privacy-compliant ads aligns with Zefr's contextual advertising approach.

Expansion into Snapchat's ad ecosystem enhances Zefr's brand safety measurement capabilities.

Promotion of Jon Morra to Chief AI Officer boosts AI-driven content analysis.

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