IAM Engineer - Operations (Remote)

The IAM Engineer - Operations will be responsible for the day-to-day operational support of the IAM/IGA platform infrastructure, including monitoring system health, troubleshooting technical issues, and managing incident response. They will ensure compliance with security policies, regulations, and operational needs, while optimizing access management processes across the organization. Key duties include investigating and resolving technical problems, managing and prioritizing support tickets, providing clear documentation and status updates, and escalating complex problems appropriately. The role involves generating and analyzing performance reports, collaborating with cross-functional teams to ensure platform stability and reliability, and streamlining IAM processes through automation and advanced technologies. Responsibilities also include enforcing IAM policies, standards, and controls, evaluating and recommending IAM best practices, staying current with industry trends, assessing and optimizing IAM-related workflows, driving initiatives to increase the reliability and efficiency of IAM operations, and facilitating training and knowledge transfer sessions on IAM utilization. Identifying opportunities to simplify architecture and workflows to enhance user experience and enable rapid innovation in workforce IAM is also a key responsibility.