Technical Onboarding Specialist - SF at PostHog

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Obsessed with helping customers succeed
Ability to work with highly technical, self-serve customers as a trusted advisor
Strong technical expertise in PostHog platform usage and implementation
Customer relationship skills to balance deep technical dives with understanding customer goals
Judgement to identify when to address technical issues vs. strategic goals
Availability in GMT-8 to GMT+2 timezones (implied from company hiring)

Responsibilities

Perform health checks on customer implementations before their first bill using tracked usage data
Contact customers to set them up for success with PostHog from the start of their subscription
Present adoption pathways and educate customers on benefits of additional PostHog products
Find and implement opportunities (incomplete in description, but implied to optimize usage, retention, and value)
Help customers reduce bills if spending too much
Analyze customer PostHog usage to ensure optimal setup and value realization

Skills

PostHog

Platform for product engineering and data integration

About PostHog

PostHog offers a unified platform that combines tools for product engineering and data integration, helping businesses focus on product development. Its usage-based pricing model decreases costs as clients use the platform more, and it includes a free tier for many users. The platform is adaptable with numerous use cases and is supported by tutorials and guides. Unlike competitors, PostHog does not have a sales team, providing recorded demos and personalized options instead.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$26.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Company Equity

Mental Health Support

Professional Development Budget

Risks

Competition from privacy-focused platforms like Matomo and Plausible is increasing.

Scaling usage-based pricing may challenge larger enterprise adoption.

Reliance on free tier could risk financial stability if users don't convert.

Differentiation

PostHog offers open-source product analytics tailored for developers.

The platform replaces the modern data stack, focusing on product development.

PostHog's usage-based pricing decreases with scale, offering cost efficiency.

Upsides

Increased demand for open-source analytics tools boosts PostHog's market potential.

Growing trend towards self-hosted solutions aligns with PostHog's offerings.

Recent $15M funding supports expansion and feature development.

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