Technical Deployment Manager

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Learning Platform, EdTechIndustries

Requirements

The Technical Deployment Manager should have a good understanding of consulting processes and SaaS software implementation, with a natural inclination to resolve customer problems and help them achieve success. The role requires the ability to write effective technical documentation, a strong desire to become a Docebo product expert, and the ability to build and maintain strong customer relationships through clear, proactive communication. Candidates must be fast learners, excited to learn new technology, and able to ask questions to deeply understand customer needs. Proficiency in the English language, both spoken and written, is essential, with business knowledge of other languages being a plus. The role may require travel of 10% or less.

Responsibilities

The Technical Deployment Manager will partner with customers from various countries, managing multiple projects concurrently and documenting success criteria. They will develop and monitor implementation schedules, scope API needs, and define workflows utilizing Docebo's APIs. Responsibilities include developing connections to third-party platforms and data transfer workflows on Docebo Connect, developing SQL queries for custom reports, and documenting project activities. The role involves assisting in the configuration and troubleshooting of Docebo integrations and product Add-ons, producing or improving technical documentation, and preventing, identifying, quantifying, and communicating risks. The manager will also manage ongoing implementation, project documentation, and ensure projects stay within utilization and budget targets, while maintaining and creating new best practices and supporting documentation for successful customer onboarding.

Skills

Technical Deployment

API Usage

Workflow Guidance

Single Sign-on (SSO)

Configuration

Troubleshooting

Customer Onboarding

Migrations

Consulting

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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