API Support Engineer (EU or India)
AssemblyAISalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
No-code platform, SaaSIndustries
Requirements
Candidates should have 3+ years of experience in developer or technical support roles, with deep expertise in APIs, integrations, SAML/SSO, and SCIM. Strong JavaScript and scripting skills are essential for troubleshooting and solutioning. Proven experience supporting large-scale SaaS platforms, diagnosing ambiguous issues, and proposing scalable solutions is required. Familiarity with Python, TypeScript, or SQL, experience building automation scripts, and exposure to advanced identity management systems like Okta or Azure AD are also beneficial. Experience contributing to developer forums, writing technical blogs, or hosting webinars is a plus.
Responsibilities
The Senior Developer Support Engineer will resolve technically complex developer support cases related to APIs, integrations, and enterprise configurations, aiming for over 35 case solves per week and a 4.7+ CSAT score. They will act as a technical escalation point for teammates, collaborate with Product and Engineering teams, and lead or contribute to initiatives that enhance debugging tools, automate case triage, and improve logging observability. Responsibilities include identifying and driving improvements to support processes, documentation, and internal tooling, as well as troubleshooting issues involving REST APIs, OAuth, SAML/SSO, SCIM, and enterprise SaaS workflows. Communicating complex technical concepts clearly to diverse audiences is also a key duty.
Skills
Developer Support
Technical Support
APIs
Integrations
SAML/SSO
SCIM
JavaScript
Scripting
SaaS
REST APIs
OAuth
Enterprise Workflows
Debugging
Documentation
Technical Escalation
Customer Support
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
High deductible health plan available with health savings account contribution
Complimentary One Medical membership for individuals and dependents
Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
Flexible and generous time off and sick time benefits
16 weeks of parental leave
Annual Learning & Development wallet to support your career development
Emergency backup care for dependents
Access to financial planning and legal support
Risks
Competition from Notion and Coda threatens Airtable's market share.
AI advancements by competitors may outpace Airtable's innovations.
Reliance on third-party integrations poses potential strategic risks.
Differentiation
Airtable combines spreadsheet and database functionalities for custom app creation.
The platform offers a no-code solution, appealing to non-technical users.
Airtable's tiered pricing caters to a wide range of users and businesses.
Upsides
Growing demand for no-code platforms boosts Airtable's market potential.
Recent AI platform launch aligns with trends in AI-driven project management.
Airtable's integration with IBM enhances its collaborative tool offerings.
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