Technical Customer Success Specialist

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Security, Artificial Intelligence, Computer Vision, Enterprise SoftwareIndustries

Requirements

Candidates should possess a Bachelor’s degree in a relevant technical field, and demonstrate at least three years of experience in customer success or technical support roles. Strong technical troubleshooting skills and a deep understanding of SaaS platforms are required, along with the ability to collaborate effectively with both US-based and international teams.

Responsibilities

The Technical Customer Success Specialist will provide technical support and troubleshooting for customer issues, serving as a key technical resource for the global customer base, support implementation projects by configuring systems and assisting with integrations, monitor and maintain infrastructure components, performing updates and optimizations, and collaborate with US-based teams and international customers to ensure proper technology deployment and optimal functionality, as well as develop a deep technical understanding of the Ambient.ai platform and customer environments.

Skills

Technical Support

Troubleshooting

System Configuration

System Integration

Infrastructure Monitoring

Performance Optimization

Customer Collaboration

Ambient.ai

AI software for proactive physical security

About Ambient.ai

Ambient.ai enhances physical security systems with software that uses artificial intelligence and computer vision. The technology helps security teams shift from reactive to proactive operations by detecting unusual changes in human behavior and locations, without relying on facial recognition. This approach respects privacy while providing AI-verified alerts that reduce false alarms and improve efficiency. The company aims to serve organizations needing security solutions while continuously adapting to the evolving risk landscape.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$70.2MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

51-200Employees

Benefits

Healthcare - Medical premiums are covered up to 95% for employees. Dental and Vision is covered at 75%.

401(k) - Choose our pre-tax or Roth 401K plan options, via Guideline, to save for retirement

WFH Stipends - We offer monthly reimbursement for phone and monthly reimbursement for wifi

Time Off - Employees need to recharge their batteries: it improves productivity, creativity and overall job satisfaction! Get your work done, loop in your manager and take a reasonable amount of time off

Employee Resource Group - Join or start one!

Other - Employee Assistance Program and Legal Services

Early Stock Option Exercise

Life Insurance

Visa & Greencard Sponsorship

Risks

Emerging AI security startups increase competition, threatening market share.

Privacy concerns and regulatory scrutiny could impact operations in strict regions.

Dependence on venture capital funding poses financial risks if future rounds falter.

Differentiation

Ambient.ai uses AI to detect behavior changes, not facial recognition, ensuring privacy.

The platform integrates with existing security systems, enhancing proactive threat detection.

Real-time adaptation through threat signatures allows for dynamic response to security risks.

Upsides

Rising demand for AI-driven analytics enhances Ambient.ai's market potential.

Integration with IoT devices offers comprehensive security solutions for clients.

Edge computing adoption accelerates data processing, improving threat detection efficiency.

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