Customer Success Specialist - US
EmaSalary not specified
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Security, Artificial Intelligence, Computer Vision, Enterprise SoftwareIndustries
Job Description: Technical Support Engineer
Position Overview
- Location Type: Onsite (Bangalore, India)
- Employment Type: Full-Time
- Company: Ambient.ai
About Ambient.ai: Ambient.ai is a unified, AI-powered physical security platform that helps enterprise organizations reduce risk, improve security operation efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies and multiple Fortune 500 organizations across various industries leverage Ambient.ai to unify their security infrastructure and significantly enhance their security posture. The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to monitor and detect threats continuously in real-time. Ambient.ai does this while simultaneously decreasing false alarms by over 95%, allowing security teams to focus on legitimate threats. With Ambient.ai, companies can do more with less and prevent security incidents before they happen.
Founded in 2017 by Shikhar Shrestha and Vikesh Khanna, experts in artificial intelligence from Stanford University who previously built iconic products at Apple, Google, Microsoft, and Dropbox. Currently a Series-B company backed by Andreessen Horowitz (a16z), Allegion Ventures, SV Angel, Y Combinator, and investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil. Named on the YC Top Companies List 2021, 2022, 2023, and the Forbes Cloud 100 Rising Stars 2020.
Responsibilities
- Provide technical support and troubleshooting for customer issues, serving as a key technical resource for our global customer base.
- Support implementation projects by configuring systems, assisting with integrations, and ensuring proper technology deployment.
- Monitor and maintain infrastructure components, performing updates and optimizations to ensure peak system performance.
- Collaborate with US-based teams and international customers to ensure technology is properly deployed and functioning optimally.
- Develop a deep technical understanding of the Ambient.ai platform and customer environments.
Requirements
- (Details are missing - This section needs further information)
Application Instructions
- (Details are missing - This section needs further information)
Skills
Technical Support
Troubleshooting
System Configuration
System Integration
Infrastructure Monitoring
Performance Optimization
Customer Collaboration
Ambient.ai
AI software for proactive physical security
About Ambient.ai
Ambient.ai enhances physical security systems with software that uses artificial intelligence and computer vision. The technology helps security teams shift from reactive to proactive operations by detecting unusual changes in human behavior and locations, without relying on facial recognition. This approach respects privacy while providing AI-verified alerts that reduce false alarms and improve efficiency. The company aims to serve organizations needing security solutions while continuously adapting to the evolving risk landscape.
Palo Alto, CaliforniaHeadquarters
2017Year Founded
$70.2MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine LearningIndustries
51-200Employees