Technical Customer Success Specialist

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Security, Artificial Intelligence, Computer Vision, Enterprise SoftwareIndustries

Job Description: Technical Support Engineer

Position Overview

Location Type: Onsite (Bangalore, India)
Employment Type: Full-Time
Company: Ambient.ai

About Ambient.ai: Ambient.ai is a unified, AI-powered physical security platform that helps enterprise organizations reduce risk, improve security operation efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies and multiple Fortune 500 organizations across various industries leverage Ambient.ai to unify their security infrastructure and significantly enhance their security posture. The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to monitor and detect threats continuously in real-time. Ambient.ai does this while simultaneously decreasing false alarms by over 95%, allowing security teams to focus on legitimate threats. With Ambient.ai, companies can do more with less and prevent security incidents before they happen.

Founded in 2017 by Shikhar Shrestha and Vikesh Khanna, experts in artificial intelligence from Stanford University who previously built iconic products at Apple, Google, Microsoft, and Dropbox. Currently a Series-B company backed by Andreessen Horowitz (a16z), Allegion Ventures, SV Angel, Y Combinator, and investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil. Named on the YC Top Companies List 2021, 2022, 2023, and the Forbes Cloud 100 Rising Stars 2020.

Responsibilities

Provide technical support and troubleshooting for customer issues, serving as a key technical resource for our global customer base.
Support implementation projects by configuring systems, assisting with integrations, and ensuring proper technology deployment.
Monitor and maintain infrastructure components, performing updates and optimizations to ensure peak system performance.
Collaborate with US-based teams and international customers to ensure technology is properly deployed and functioning optimally.
Develop a deep technical understanding of the Ambient.ai platform and customer environments.

Requirements

(Details are missing - This section needs further information)

Application Instructions

(Details are missing - This section needs further information)

Skills

Technical Support

Troubleshooting

System Configuration

System Integration

Infrastructure Monitoring

Performance Optimization

Customer Collaboration

Ambient.ai

AI software for proactive physical security

About Ambient.ai

Ambient.ai enhances physical security systems with software that uses artificial intelligence and computer vision. The technology helps security teams shift from reactive to proactive operations by detecting unusual changes in human behavior and locations, without relying on facial recognition. This approach respects privacy while providing AI-verified alerts that reduce false alarms and improve efficiency. The company aims to serve organizations needing security solutions while continuously adapting to the evolving risk landscape.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$70.2MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

51-200Employees

Benefits

Healthcare - Medical premiums are covered up to 95% for employees. Dental and Vision is covered at 75%.

401(k) - Choose our pre-tax or Roth 401K plan options, via Guideline, to save for retirement

WFH Stipends - We offer monthly reimbursement for phone and monthly reimbursement for wifi

Time Off - Employees need to recharge their batteries: it improves productivity, creativity and overall job satisfaction! Get your work done, loop in your manager and take a reasonable amount of time off

Employee Resource Group - Join or start one!

Other - Employee Assistance Program and Legal Services

Early Stock Option Exercise

Life Insurance

Visa & Greencard Sponsorship

Risks

Emerging AI security startups increase competition, threatening market share.

Privacy concerns and regulatory scrutiny could impact operations in strict regions.

Dependence on venture capital funding poses financial risks if future rounds falter.

Differentiation

Ambient.ai uses AI to detect behavior changes, not facial recognition, ensuring privacy.

The platform integrates with existing security systems, enhancing proactive threat detection.

Real-time adaptation through threat signatures allows for dynamic response to security risks.

Upsides

Rising demand for AI-driven analytics enhances Ambient.ai's market potential.

Integration with IoT devices offers comprehensive security solutions for clients.

Edge computing adoption accelerates data processing, improving threat detection efficiency.

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