Technical Account Manager

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, AutomationIndustries

Requirements

Candidates should possess a degree in Computer Science or a related field, with a minimum of 3 years of experience in programming .NET/Java applications and at least 2 years of cloud experience (Azure/AWS/GCP). A proven track record in customer-facing technical account management or consulting roles is required, along with expertise in software engineering, deployment, cloud technologies, and infrastructure engineering. Familiarity with agentic frameworks like Langgraph, CrewAi, LLMs, Intelligent Document Processing, RAG, MCP, and BPMN is considered an advantage. Strong analytical and problem-solving skills are essential.

Responsibilities

The Technical Account Manager will be responsible for ensuring customers achieve maximum business value and organizational impact through the UiPath platform. This involves taking ownership of customers' technical success, providing embedded technical advisory to mature their automation programs, and guiding infrastructure planning, installation, upgrades, and troubleshooting. The role also includes enabling customer technical stakeholders on best practices, conducting design and code reviews, performing technical health checks, and collaborating with support teams to resolve escalated incidents.

Skills

Automation

Enterprise Software

Technical Advisory

Infrastructure Planning

Installation

Upgrades

Troubleshooting

Best Practices

Design Reviews

Code Reviews

Technical Health Checks

Risk Identification

Continuous Improvement

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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