Client Success Manager
Maven ClinicSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service Software, SaaSIndustries
Requirements
The ideal candidate should possess strong executive and business user relationship-building skills, along with experience managing a team of Customer Success Managers across multiple global locations, including the US, EMEA, and APAC. Furthermore, a customer-obsessed strategic mindset and a proven ability to develop product adoption strategies and provide enablement and optimization best practices are essential.
Responsibilities
As a Technical Account Manager, you will be responsible for building and maintaining strong executive and business user relationships with Helpshift’s clients and internal teams, managing a team of CSMs to ensure client retention, developing product adoption strategies, providing enablement and optimization best practices, handling escalations, collaborating with product and engineering teams to advocate for client needs, and conducting business reviews to support product adoption and business goals.
Skills
Customer Success Management
Account Management
Relationship Management
Customer Service
AI
SaaS
Product Adoption
Team Leadership
Client Retention
Customer Experience
Technical Support
Sales
Marketing
Operations
Product Management
Engineering
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity
Risks
Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.
Differentiation
Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.
Upsides
Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.
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