Technical Account Engineer at Sumo Logic

San José, San José Province, Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CybersecurityIndustries

Requirements

Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions
Customer-Centric Approach: Passionate about customer satisfaction and problem-solving
Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives
Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops
Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support
Hands-on keyboard experience and consultative skills
Ability to identify financial and adoption risks and create mitigation plans
Ability to look at data and infer usage patterns
Willingness to travel flexibly, generally once or twice a quarter (10-25%) for customer visits and corporate visits for training, mandatory meetings, etc

Responsibilities

Advanced Technical Expertise: Provide hands-on keyboard experience and consultative skills
Strategic Adoption Drive: Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic
Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, build adoption plans, help achieve them, track progress, identify additional opportunities, and expand plans to maximize value
Risk Mitigation and Planning: Identify financial and adoption risks within an account and collaborate with the team to create plans to turn risky situations into advocacy scenarios
Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic’s business growth
Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback
Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team
Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk

Skills

Sumo Logic

DevSecOps

Observability

Monitoring

Information Security

Cloud Native

SaaS Analytics

Technical Training

Complex Problem Solving

Sumo Logic

Cloud-based data analytics and security platform

About Sumo Logic

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$330.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Competitive base salary + bonus + RSU's

Unlimited PTO + 12 company holidays + 4 quarterly wellness days

100% remote or in office

Employee stock purchase plan- ESPP

Medical, Dental, Vision

Paid Parental leave

Risks

Increased competition from companies like Magna5 could threaten market share.

Free data ingest model may lead to revenue challenges if not enough paying customers.

Rapid global data growth could overwhelm infrastructure, affecting service reliability.

Differentiation

Sumo Logic offers a cloud-native platform for real-time machine data analytics.

The company provides a unique Flex Licensing model for unlimited log data ingest.

Sumo Logic's Cloud SIEM solution automates threat detection and provides contextualized threat insights.

Upsides

Expansion into South Korea opens new customer bases in the Asian market.

Recognition as a Challenger in Gartner's Magic Quadrant enhances credibility and attracts clients.

Flex Licensing model removes cost barriers, potentially increasing customer acquisition.

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