Billing Support Specialist (Remote)

United States

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$60,700 – $67,800Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Mental HealthcareIndustries

Requirements

Candidates must have 2+ years of experience in healthcare billing, insurance, or patient relations, utilizing EHR systems and billing software. A comprehensive understanding of insurance policies, claim processing, appeals, and recoupment procedures is required, along with detailed knowledge of denial language and carrier CARC codes. Intermediate proficiency with Google Sheets/Excel and tools like Zendesk/Salesforce is preferred, as is experience interacting with offshore vendors. The ability to multitask, prioritize, maintain attention to detail, and meet deadlines in a fast-paced environment is essential. Candidates must be US-based and not reside in California or Washington.

Responsibilities

The Billing Support Specialist will review case files, collaborate across teams, and resolve escalated patient concerns. They will explain financial details clearly and straightforwardly, navigate evolving insurance rules and company policies, and identify opportunities to improve processes. The role involves working cross-functionally and building empathetic relationships with colleagues and partners.

Skills

Healthcare billing

Insurance

Patient relations

EHR systems

Billing software

AdvancedMD

Insurance policies

Claim processing

Appeals

Recoupment procedures

Denial language

CARC codes

Claim lifecycle

Critical thinking

Problem-solving

Communication

Rula

Telehealth platform for mental health services

About Rula

Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$107.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Remote Work Options

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Wellness Program

Risks

Increased competition from telehealth startups may erode Rula's market share.

Rapid provider network expansion could challenge consistent quality of care.

Reliance on insurance partnerships risks changes in reimbursement policies.

Differentiation

Rula offers a network of over 10,000 diverse, licensed mental health providers.

Rula's partnerships with major insurers ensure affordable care for over 120 million people.

Rula provides next-day therapy availability and 24/7 crisis support across the U.S.

Upsides

Partnership with Amino Health expands Rula's reach and patient acquisition potential.

Collaboration with Amazon enhances visibility and accessibility for mental health services.

Doug Newton's appointment as CMO strengthens clinical strategies and patient care quality.

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