Tech Support Specialist

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, IoT, BiotechnologyIndustries

Requirements

Candidates should have proven work experience as a Technical Support Representative, Desktop Support Engineer, IT Help Desk Technician, or similar. A good understanding of computer systems, mobile devices, and other tech products is necessary, along with familiarity with remote desktop applications and help desk software, such as Salesforce. Excellent communication and problem-solving skills, the ability to work well under pressure, and flexibility to work shift hours are also required.

Responsibilities

The Tech Support Specialist will assist customers with technical issues related to Platform Science products and services, resolving customer questions and recommending technical solutions. Responsibilities include guiding product users through features and functionalities, diagnosing and troubleshooting technical issues, including heavy android application support, and tracking calls to resolution. The specialist will talk customers through solutions via phone, email, or chat, escalate unresolved issues, provide feedback, and log cases in Salesforce. They will also document technical knowledge in Knowledge Base articles, analyze and report product malfunctions, update internal databases, share feature requests, and gather customer feedback.

Skills

Technical Support

Customer Service

Troubleshooting

Android Applications

Help Desk Software

Communication

Problem-Solving

Platform Science

Fleet management solutions for large operators

About Platform Science

Platform Science offers a configurable open platform for the transportation industry, focusing on telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.

San Diego, CaliforniaHeadquarters

2015Year Founded

$350.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees