Tech Service Engineer

Seoul, South Korea, South Korea

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical DevicesIndustries

Requirements

Candidates should possess a Bachelor’s degree in a relevant technical field, and ideally have 3+ years of experience in a service or technical support role. Strong problem-solving skills and the ability to communicate effectively with customers are essential, as is familiarity with operating equipment and conducting repairs.

Responsibilities

The Tech Service Engineer will provide quality customer responses, troubleshoot and diagnose operating problems with malfunctioning equipment, test repaired instruments to ensure they meet Alcon specifications, install retrofits, instruct customers on resultant benefits, control spare parts inventory levels, submit completed paperwork in a timely manner, and comply with all legal and ethical business requirements. They will also consult management on chronic or unusual problems, report spontaneous adverse events and technical complaints, and ensure adherence to SOPs.

Skills

Problem-Solving

Communication

Inventory Management

Troubleshooting

Repair

Testing

Retrofit Installation

Documentation

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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