Technical Support Engineer
AlphaSense- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor’s degree in a relevant technical field, and ideally have 3+ years of experience in a service or technical support role. Strong problem-solving skills and the ability to communicate effectively with customers are essential, as is familiarity with operating equipment and conducting repairs.
The Tech Service Engineer will provide quality customer responses, troubleshoot and diagnose operating problems with malfunctioning equipment, test repaired instruments to ensure they meet Alcon specifications, install retrofits, instruct customers on resultant benefits, control spare parts inventory levels, submit completed paperwork in a timely manner, and comply with all legal and ethical business requirements. They will also consult management on chronic or unusual problems, report spontaneous adverse events and technical complaints, and ensure adherence to SOPs.
Specializes in eye care products and solutions
Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.