Field Service Engineer (Lab Equipment)

Position Overview

Thermo Fisher Scientific is seeking an inquisitive Field Service Engineer to join our Laboratory Equipment (LE) division. This role is responsible for providing sophisticated field service support and managing customer relationships for laboratory equipment.

Responsibilities

• Repair, install, and maintain various laboratory equipment products, including temperature monitoring, incubators, centrifuges, refrigerators, freezers, and cryogenic storage.
• Work directly with customers to schedule visits, address concerns, provide reassurance, and resolve problems.
• Complete learning assignments, read procedures, submit expense reports, and maintain spare part inventory.

Requirements

• Education:
  • Minimum HS Diploma/GED.
  • Certification, Associate's, or Bachelor's in HVAC, Electronics, or Engineering preferred.
• Experience:
  • Electrical diagnostics and mechanical diagnostics preferred.
• Knowledge, Skills, and Abilities:
  • Driven: Seek opportunities and challenges with intensity to consistently meet timelines.
  • Customer Skills: Build positive relationships, maintain mature behavior, and deliver customer-centric service.
  • Problem-Solving Skills: Diagnose and solve issues using schematics, diagrams, service manuals, and other technical resources.
  • Technological Proficiency: Efficiently operate computers, smartphones, basic networks, and specialized software.
  • Independent: Prioritize tasks, use good judgment, and apply all available resources.
  • Maintain a valid driver's license and safe driving record.

Environmental Conditions

• Able to lift 40 lbs. without assistance.
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards.
• Exposure to Cold Room/Freezers (-22°F/-6°C).
• Exposure to Fluctuating Temperatures (hot/cold).
• Laboratory Setting.
• Some degree of Personal Protective Equipment (PPE) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).

Employment Type & Schedule

• Employment Type: Full-time
• Work Schedule: Other

Benefits and Travel

• Location Type: Remote (commute daily to customer sites).
• Travel:
  • A Company (Fleet) vehicle is provided for daily travel to multiple customer locations within a defined service area.
  • Overnight travel of approximately 10% is required for customer service and training programs.

Compensation and Benefits

• Estimated Hourly Pay Range (Colorado): $23.26 – $38.76
• Bonus Eligibility: May be eligible for a variable annual bonus based on company, team, and/or individual performance.
• Total Rewards Package:
  • Choice of national medical and dental plans, and a national vision plan, including health incentive programs.
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
  • At least 120 hours paid time off (PTO) and 10 paid holidays annually.
  • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
  • Accident and life insurance, and short- and long-term disability.
  • Competitive 401(k) U.S. retirement savings plan.
  • Employee Stock Purchase Plan (ESPP).
• For more information on benefits, visit: https://jobs.thermofisher.com/global/en/total-rewards

Company Information

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Application Instructions

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