Responsibilities

The Field Service Specialist will manage the Hatchery Inovo Process for Zoetis by executing customer service programs, performing preventive maintenance on electrical/mechanical equipment in poultry hatcheries, and conducting emergency repairs as needed at customer locations. They will also understand and follow electrical schematics, participate in territory after-hours support and repairs, communicate with assigned hatcheries, complete relevant reporting forms and procedures, manage the Zoetis Operator Training Program for 25+ people, facilitate vaccine and sanitation preparation programs, support the Zoetis Process Evaluation Program, collect and report information within Zoetis Fieldaware System, follow safety procedures, and regularly communicate with their supervisor. Additionally, they will travel 60-80% of the time and be available for unsocial work hours to respond to customer emergency calls, lifting more than 25 pounds, and working in a potentially hazardous environment with heat and humidity.