Team Lead, Community Response at DoorDash

Tempe, Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Food Delivery, Trust and SafetyIndustries

Requirements

2+ years or more of people management or team lead experience
Leader with a desire to motivate a team and set and achieve targets
Increase results and constantly evaluating team activities for measurable impact
Operator who translates analysis to actions quickly and tests hypotheses to solve business problems
Owner always looking for opportunities to improve work product
Comfortable making tough decisions balancing quality and quantity
Eye for process improvement
Experience pulling data and using data to influence decisions
Knowledge of Salesforce, Chartio, and Excel (complex spreadsheets)/Google Sheets (preferred)
Experience in Trust & Safety, tech, or logistics industries (preferred)
Familiarity with working with large, diverse teams
Ability to be physically present in Tempe office (live within commutable 50 miles)
Availability for overnight shift

Responsibilities

Directly manage Representatives providing high-quality care to Consumers, Merchants, and Dashers
Manage daily operations while maintaining and improving quality and speed metrics
Lead team to deliver on operational KPIs
Support team by being present, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
Manage team to individual and team goals and communicate performance to management and partners
Coordinate daily workflow and adjust resources to meet service-level agreements
Operate as Subject Matter Expert, creating, distributing, and presenting performance reports to identify trends and opportunities
Foster team collaboration, employee development, and problem-solving
Facilitate in-person 1:1 meetings, connect with cross-functional partners, and nurture collaborative environment

Skills

Key technologies and capabilities for this role

Team LeadershipPeople ManagementEmployee DevelopmentOperations ManagementProblem SolvingQuality MetricsTrust and SafetyEmpathetic CommunicationRisk MitigationCustomer Support

Questions & Answers

Common questions about this position

Is this role remote or does it require office presence?

This role requires physical presence in the corporate Tempe office for in-person 1:1 meetings, cross-functional collaboration, problem-solving, and team environment nurturing. You must live within a commutable 50 miles of the office, with in-office days determined by business needs.

What shift does this position involve?

This is an overnight shift role.

What are the key responsibilities as Team Lead?

You will lead a team focused on operational KPIs, support through presence and meetings, manage goals and performance, coordinate workflows to meet SLAs, and act as a SME creating performance reports.

What leadership skills are needed for this role?

The role requires being an experienced people leader skilled in fostering team collaboration, employee development, problem-solving, and managing daily operations while maintaining quality and speed metrics.

What is the team and work environment like?

The Community Response team handles safety incidents empathetically and quickly for consumers, dashers, and merchants, with a focus on trust and safety, operational excellence, and building DoorDash’s Trust and Safety brand in a collaborative, in-office environment.

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

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