Talent Operations Manager

About Boulevard

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard.

About the Role

We are seeking a strategic Manager of Talent Acquisition Operations to further optimize our recruiting processes, contribute to team productivity, and drive data-driven decision making across our talent acquisition function and beyond. This role is critical to scaling our hiring capabilities while maintaining a high-quality candidate experience. We believe our ability to delight our candidates and partners is a differentiator in the talent market and will look to this person to help us refine and advance our approach as an important partner in that mission.

What You'll Do Here

Recruiting Team & Business Enablement

• Partner with the recruiting team to identify operational pain points and implement solutions that improve efficiency, effectiveness, and experience
• Develop and deliver enablement on recruiting tools, processes, and best practices
• Serve as a strategic business partner to recruiting leadership, providing operational insights and recommendations
• Create and maintain recruiting playbooks, templates, and standard operating procedures
• Support new hire onboarding and ongoing development of recruiting team members

Process Enhancement & Documentation

• Establish quality assurance protocols and conduct regular process audits
• Lead change management initiatives for process rollouts and system implementations
• Ensure that Boulevard is compliant with all labor laws and regulations

Reporting & Analytics

• Develop and maintain recruiting dashboards and key performance indicators (KPIs)
• Conduct regular analysis of recruiting metrics including time-to-fill, source effectiveness, conversion rates, and cost-per-hire
• Prepare executive-level reports and presentations on recruiting performance and trends
• Identify data-driven insights to inform recruiting strategy and resource allocation
• Partner with HR team to ensure data integrity and consistency

Technology Optimization

• Manage and optimize recruiting technology stack including ATS, CRM, sourcing tools, and job boards
• Evaluate new recruiting technologies, specifically those utilizing the latest in automation and AI, and make recommendations for implementation
• Serve as system administrator for recruiting platforms, managing user access and configurations
• Partner with IT teams on system integrations and technical troubleshooting
• Train recruiting teams on technology updates and new tool rollouts

Cross-Functional Project Management

• Lead cross-functional projects that impact recruiting operations and candidate experience
• Collaborate with HR, Legal, Compensation, and other stakeholders on recruiting-related initiatives
• Manage project timelines, resources, and deliverables to ensure successful outcomes
• Facilitate communication