Tech Lead Manager, Planning
MotionalFull Time
Senior (5 to 8 years)
Candidates should possess a strong background in operations management with a focus on infrastructure, technology, and enablement strategies. Experience with data analysis, AI integration, and HR technologies like Workday and ServiceNow is essential. Proven ability to manage cross-functional stakeholders, vendor relationships, and drive strategic planning is required. A strategic mindset with operational focus is necessary to enhance talent pipelines and ensure leadership continuity.
The Operations Manager will lead infrastructure, technology, and enablement strategies for succession planning, leveraging data analysis and AI to enhance the talent pipeline and leadership continuity. Responsibilities include implementing and maintaining tracking systems, driving operational excellence, designing and implementing efficient tracking systems for metrics and audit requirements, and establishing standardized processes and AI-enabled workflows. The role involves partnering with analytics and technology teams to deliver strategic data innovations, leading the development of dashboards and data tools, managing integrations with HR platforms, and championing the use of predictive analytics and AI across succession planning processes. Additionally, the manager will orchestrate proactive planning, manage performance tracking and audit requirements, oversee vendor relationships, facilitate executive-level discussions, develop and deploy toolkits for HR Business Partners, design and deliver enablement initiatives, and manage operational aspects of succession planning communications.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.