Manager of Recruiting Operations

Why Mozilla?

Mozilla Corporation is a technology company backed by a non-profit organization, dedicated to improving the internet for the past 25 years. We are known for pioneering brands like Firefox, a privacy-focused web browser. With over 225 million monthly users globally, we are actively shaping the future of technology and advocating for an internet that prioritizes people over corporations. Our work spans diverse areas including AI, social media, and security, all while staying true to our core mission of making the internet better for everyone.

Mozilla Corporation is fully owned by the non-profit 501(c) Mozilla Foundation. This structure ensures we are not driven by shareholder demands but by our mission. Alongside thousands of global volunteers and collaborators, Mozillians create, develop, and distribute open-source software that empowers individuals to experience the internet on their own terms.

About this team and role:

The Talent Acquisition team is instrumental in hiring exceptional individuals who embody our mission and values. We are a compact, high-impact team that values creativity, clarity, and systems thinking. We are seeking a Manager of Recruiting Operations to enhance and strengthen our hiring processes at Mozilla. This role is both strategic and hands-on, involving leadership of a team focused on simplifying, refining, and improving the systems, workflows, and tools that support our hiring. You will report to the Director of Talent Acquisition and collaborate closely with recruiters, People Business Partners (PBPs), and finance partners to foster a more agile and insight-driven operation.

We are looking for a candidate with deep systems expertise, comfortable assessing current processes, identifying areas for improvement, and implementing thoughtful enhancements. Strong people leadership experience is essential for coaching and supporting a high-performing team. A key aspect of this role will be the strategic application of AI tools and automation to boost efficiency, reduce manual tasks, and improve the experience for candidates and hiring managers.

What you'll do:

• Lead and manage the Recruiting Operations team, providing structure, coaching, and guidance.
• Own our recruiting systems and workflows, including Greenhouse, Jira, and integrations with Workday, HireEZ, and AI-driven tools.
• Identify opportunities to simplify and improve core recruiting processes based on business needs.
• Partner with finance and HR to build frameworks for headcount planning, prioritization, and TA capacity tracking.
• Lead the development of recruiting dashboards and reporting in collaboration with data and people analytics partners.
• Build playbooks and enablement resources that enhance the recruiting experience for candidates, hiring managers, and internal stakeholders.
• Apply AI and automation solutions to drive greater efficiency and reduce manual overhead in recruiting operations.
• Operate with agility, balancing immediate business needs with ongoing process improvement.

What you'll bring:

• 8+ years of experience in recruiting operations, people operations, or talent systems roles.
• 3+ years of direct people management experience.
• Strong background in managing ATS systems and workflows (Greenhouse experience preferred).
• Experience translating recruiting data into actionable insights and recommendations.
• Success leading cross-functional projects involving both technical systems and human processes.
• A flexible, systems-oriented approach with the ability to zoom out strategically and zoom in tactically.
• Strong communication and collaboration skills across technical and non-technical teams.

Bonus Points For:

• Experience in mid-market or global environments undergoing transformation.
• Familiarity with compensation workflows, headcount forecasting, and talent analytics.

What you’ll get:

• Generous performance-based bonus plans for all eligible employees – we share in our success as one team.
• Rich medical, dental, and vision coverage.