Technical Support Analyst

Remote

Apply with AI Apply

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Generative AI, Legal TechIndustries

Requirements

Candidates should have education in a relevant field such as Information Technology, Business, or Legal Studies, or equivalent experience, along with 1-3 years of technical support experience, preferably in a SaaS environment. Strong technical troubleshooting skills, a customer-first mindset, and excellent verbal and written communication abilities are essential. Experience with support platforms like Pylon, JIRA, or Zendesk is required, and familiarity with legal software or legal tech is a plus.

Responsibilities

The Technical Support Analyst will triage, prioritize, and resolve escalated customer issues, collaborating with Product, Engineering, and Legal Ops teams to address systemic problems. This role involves assisting with internal documentation and knowledge base articles, supporting the onboarding and training of new analysts, and championing a culture of continuous improvement within the support organization.

Skills

Technical Support

SaaS

Troubleshooting

Customer Service

Documentation

Knowledge Base

Process Improvement

Generative AI

Information Technology

Business

Legal Studies

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

Land your dream remote job 3x faster with AI

Try Jobo Free