IT Support Engineer
HometapFull Time
Mid-level (3 to 4 years)
Candidates should possess a strong foundation in IT principles, including experience with Google Workspace, Microsoft 365, macOS, Windows, and Linux environments. Experience with Jamf for endpoint administration is required, along with familiarity with Jira for ticketing systems. A proactive approach to technology and keen problem-solving skills are essential.
The Systems Administrator (L1) will assist in the setup, maintenance, and administration of IT systems, including Google Workspace, macOS, Windows, and Linux environments. They will collaborate with the IT Security Team to implement security measures, conduct system audits, and manage user access controls. This role involves providing end-user support and training, troubleshooting technical issues, and assisting in the management of IT inventory and documentation. Additionally, the administrator will participate in system installations, upgrades, and migrations, and support new user onboarding and offboarding processes.
Influencer and social media marketing agency
Viral Nation is an influencer and social media marketing agency that helps brands enhance their digital presence through services like influencer marketing, paid performance, and creative content. The company uses proprietary technologies, including machine learning and AI, to assist clients in transitioning to a social-first approach. What makes Viral Nation different is its ability to combine paid and organic marketing strategies, adapting to changes in social media algorithms for better results. The goal is to help clients achieve measurable growth in return on ad spend (ROAS) and reduce customer acquisition costs (CAC).