Support Specialist I at Modernizing Medicine

Boca Raton, Florida, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Healthcare ITIndustries

Skills

Key technologies and capabilities for this role

EMRHealthcare ITCustomer SupportProblem SolvingCall HandlingIssue DocumentationClient EducationSoftware Support

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This is a hybrid role requiring onsite presence at the Boca Raton HQ 3 days per week, with remote work the other days.

What is the salary for the Support Specialist I role?

This information is not specified in the job description.

What skills are required for this Support Specialist position?

Key requirements include expertise in troubleshooting customer software issues, basic knowledge of Apple platforms (Mac, iPad, iPhone/iOS), knowledge of bug tracking tools like Zen and Jira, excellent communication skills, and the ability to handle 25+ inbound calls per day.

What is the company culture like at ModMed?

ModMed is a fast-paced Healthcare IT company recognized as a Best Place to Work by South Florida Business Journal 2024 and among Inc. 5000 Fastest-Growing Companies, emphasizing exceptional client experiences and team collaboration.

What makes a strong candidate for this role?

Strong candidates will have 1-2 years of related experience, preferably in a medical practice or with EMR, a Bachelor’s degree (preferred), proven troubleshooting skills, and excellent communication and time management abilities.

Modernizing Medicine

Specialty-specific electronic health record systems

About Modernizing Medicine

Modernizing Medicine provides specialty-specific Electronic Health Records (EHR) systems designed to improve the workflow of healthcare providers. Their main products, EMA and gGastro EHR, help users manage patient information and administrative tasks more efficiently, allowing them to concentrate on patient care. These systems adapt to the specific practices of each user, enhancing their effectiveness. Unlike many competitors, Modernizing Medicine focuses on tailored solutions for various medical specialties, which sets them apart in the healthcare technology market. The company's goal is to streamline healthcare delivery and improve patient outcomes by providing tools that simplify administrative processes.

Boca Raton, FloridaHeadquarters

2010Year Founded

$360.6MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Conference Attendance Budget

Hybrid Work Options

Remote Work Options

Wellness Program

Risks

Potential sale by Warburg Pincus could lead to strategic shifts misaligned with current goals.

Resistance to AI technologies may slow implementation and affect user satisfaction.

Dependency on Medtronic's technology poses risks if partnership faces challenges or strategic changes.

Differentiation

ModMed offers specialty-specific EHR systems, enhancing workflow efficiency for healthcare providers.

Their EHR systems, EMA and gGastro, adapt to user practices, increasing adaptability.

ModMed integrates AI technologies, like Medtronic's GI Genius, to improve procedural accuracy.

Upsides

ModMed consistently ranks #1 in G2's 2024 Grid Reports for EHR and RCM software.

Collaboration with Brevium enhances patient re-engagement, boosting retention in gastroenterology practices.

Appointment of Dan Costantino as CISO strengthens cybersecurity, crucial for healthcare data protection.

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