[Remote] Medical Director, Medicare Grievances at Humana

San Antonio, Texas, United States

Humana Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, InsuranceIndustries

Requirements

  • MD or DO degree
  • Current and unrestricted license in at least one jurisdiction and willing to obtain license, as required, for various states in region of assignment
  • Board Certified in an approved ABMS Medical Specialty
  • Excellent communication skills
  • 5 years of established clinical experience
  • Knowledge of the managed care industry including Medicare, Medicaid and/or Commercial products
  • Possess analysis and interpretation skills with prior experience leading teams focusing on quality management, utilization management, discharge planning and/or home health or rehab
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Responsibilities

  • Relies on medical background and reviews health claims
  • Works on problems of diverse scope and complexity ranging from moderate to substantial
  • Provides medical interpretation and decisions about the appropriateness of services provided by other healthcare professionals in compliance with review policies, procedures, and performance standards
  • Exercises independent judgment and decision making on complex issues regarding job duties and related tasks
  • Works under minimal supervision, uses independent judgment requiring analysis of variable factors and determining the best course of action

Skills

Key technologies and capabilities for this role

MDDOBoard CertifiedMedicareManaged CareUtilization ManagementQuality ManagementMedical ReviewClaims ReviewInternal MedicineFamily PracticeGeriatricsHospitalist

Questions & Answers

Common questions about this position

What are the required qualifications for the Medical Director role?

Candidates must have an MD or DO degree, a current and unrestricted license in at least one jurisdiction (willing to obtain more as required), board certification in an approved ABMS Medical Specialty, excellent communication skills, 5 years of established clinical experience, knowledge of the managed care industry including Medicare, and analysis skills with team leadership experience in quality or utilization management.

Is this a remote position, and what are the work arrangement details?

This is a remote position with a Monday-Friday schedule and intermittent weekends; occasional travel to Humana's offices for training or meetings may be required. Home or Hybrid associates need self-provided internet meeting minimum speeds (25 Mbps download, 10 Mbps upload recommended), a dedicated workspace for HIPAA compliance, and Humana provides telephone equipment.

What is the pay range for this position?

The job description mentions a compensation range reflecting a good faith estimate of starting base pay for full-time employment but does not provide the specific figures.

What does Humana value in candidates for this role?

Humana seeks candidates passionate about contributing to an organization focused on continuously improving consumer experiences.

What makes a strong candidate for the Medicare Grievances Medical Director position?

Strong candidates will have the required MD/DO, licensure, board certification, clinical experience, and managed care knowledge, plus preferred medical management experience with health insurance, hospitals, providers, and patient interaction, especially in Internal Medicine, Family Practice, Geriatrics, or Hospitalist specialties.

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.
Rising medical costs and tightening Medicare reimbursements may strain financial performance.
Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.
The company emphasizes inclusivity, offering free language interpreter services for accessibility.
Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.
The company is the first insurer to cover TMS therapy for adolescent depression.
Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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