Support Engineering

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Internet Infrastructure, Networking, BiotechnologyIndustries

Requirements

The ideal candidate will have experience supporting customers across a full stack of networking technologies, including wireless, wired, and security devices. Experience with network operating systems, wireless, security, firewall, and VPN technologies is essential. The ability to acquire and analyze packet captures to diagnose issues is also a key requirement. Familiarity with QA engineering processes and contributing to knowledge bases is preferred.

Responsibilities

The Support Engineer will act as a subject matter expert for wireless, security, firewall, and VPN escalations, resolving complex customer issues end-to-end. They will maintain documentation, provide root cause analyses, and monitor proactive alerts to initiate customer outreach. Responsibilities also include identifying support trends, creating playbooks, developing design templates for operational deployment, assisting with configuration changes, and collaborating with engineering and QA teams on product improvements and feature validation.

Skills

Wireless Networking

Wired Networking

Network Security

Firewall

VPN

Customer Support

Troubleshooting

Documentation

Network Operating System

Meter

Provides managed networking solutions for businesses

About Meter

Meter provides networking solutions for businesses, focusing on simplifying network design, installation, and maintenance. The company ensures reliable internet connectivity within office spaces by managing internal network infrastructure. Unlike traditional Internet Service Providers (ISPs) that connect businesses to the internet, Meter installs custom hardware for WiFi and ethernet coverage and offers 24/7 support for any network issues. Their business model includes a package of services that covers initial setup, hardware installation, and ongoing management, allowing businesses to concentrate on their core operations without connectivity concerns. Meter's goal is to be a comprehensive solution for businesses seeking to outsource their networking needs.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$82.7MTotal Funding

LATE_VCCompany Stage

Hardware, Enterprise SoftwareIndustries

51-200Employees