Job Description

Salary: $70K - $180K Location Type: Remote Employment Type: FullTime

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About Us

At Union, we are solving one of the hardest challenges in AI infrastructure today: enabling high-velocity iteration while maintaining seamless production-readiness for AI workloads at scale. Flyte, the open-source project we steward, is the emerging standard for modern data and AI orchestration, with numerous leading technology organizations - like LinkedIn, Spotify, and Gojek - running millions of mission-critical workloads on the platform. We have a deep bench of infrastructure veterans from companies in the Big Three and beyond and a technical founding team who originally created Flyte while at Lyft.

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The Opportunity

Reporting into our Head of Engineering, you will be accountable for delivering consistent and long-term customer value from Union. We are looking for team members who are innately curious, get joy out of solving complex technical problems, and thrive in collaborative, self-managed environments. The ideal candidate has demonstrated ability to independently debug and troubleshoot issues across the entire infrastructure stack and manage technical operations.

Bonus points if you have:

• Been a part of or contributed to the Flyte/Union communities or contribute to other OSS.

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In this role, you will:

• Resolve, triage, or escalate customer workflow issues by diagnosing platform/infrastructure vs. user code problems.
• Drive retention and increase adoption of Union by developing deep knowledge of our customers’ business objectives and technical solutions (i.e., use cases, infrastructure configuration, integrations, etc.).
• Partner with Engineering, Product, Sales, Customer Solutions to represent the voice of the customer, highlighting customer pain points and challenges in the adoption of the platform.
• Collaborate with our Documentation team to develop and maintain customer-facing documentation, FAQs, common customer issues, best practices, etc.
• Represent the voice of the customer in product design, solution, and prioritization conversations.
• Learn, contribute to, and champion the Flyte open-source workflow orchestration system (see https://slack.flyte.org), as well as related Union managed services.
• Educate technical users on Union products.
• Own meeting support KPIs and SLAs by implementing and managing expectations, processes, and tooling for customer support.
• Collaborate with Customer Success to maintain a cadence of communication with customers about their adoption trends, sentiment, and opportunities for deeper engagement.

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About You:

• Experience: 3+ years of Data or Software Engineering background with a strong understanding of public cloud technologies, containers, and ML/data infrastructure.
• Programming Skills: Strong Python programming skills and ability to debug code. Go experience is a plus.
• Customer Focus: Customer obsession. You take pride in solving customers' technical problems and have demonstrable experience supporting both SMB and enterprise customers with infrastructure products and solutions. You have used or supported machine learning enabled solutions and/or MLOps/DevOps in an enterprise setting.
• Industry Awareness: Awareness (or strong interest) of the latest trends in the broader machine learning and data orchestration fields.
• Communication: Excellent written and verbal communication skills, with a tone that conveys empathy.
• Technical Familiarity:
  • Familiarity with data processing, ML systems, MLOps, and Machine Learning infrastructure components.
  • Familiarity with Spark, Airflow, Tensorflow, Pytorch, and other ML libraries are helpful.
  • Grounding in the fundamentals of distributed systems.

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Benefits & Belonging

At Union.ai, we know that employees who feel their best can build amazing things, and we are proud to offer best-in-class benefits that will continually evolve and grow as the needs of our employees do. (Benefits may vary based on country).

• Excellent Medical: We pay 100% of your premiums and 90% for your dependents.
• Generous Dental and Vision: We pay 90% of the premiums for you and your dependents.
• Meaningful Equity