IT Support Engineer
HometapSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health Care, Health TechnologyIndustries
Requirements
Candidates should have 3+ years of experience in Technical Support, IT Infrastructure, and/or SaaS Operations. Strong experience is required in troubleshooting hardware and software issues in a mixed-platform environment, along with proficiency in administering core SaaS services like Google Workspace, Microsoft Office365, Slack, and Zoom. Familiarity with MDM, automation using APIs, enterprise GenAI, virtualised infrastructure (AWS, Azure, GCP), and managing hardware procurement supply chains is also expected. A passion for Alma's mission to improve mental health care access is essential.
Responsibilities
The IT Engineer 2 will administer hardware and software tools to empower employees and take ownership of IT domains such as Requests, MDM, Patching, and Employee Lifecycle. They will provide technical support for hardware and software issues, educate employees on security best practices, and contribute to team meetings. The role also involves partnering with the Security team to support SOC 2 audits and HITRUST certifications, and exploring the application of emerging AI technologies to solve IT business problems.
Skills
IT support
Hardware administration
Software administration
Mobile Device Management (MDM)
Patching
Employee Lifecycle Management
Technical support
Security education
Alma
Digital platform connecting clients with therapists
About Alma
Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.
New York City, New YorkHeadquarters
2018Year Founded
$214.5MTotal Funding
SERIES_DCompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Remote Work Options
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Wellness Program
Home Office Stipend
Parental Leave
Paid Holidays
Unlimited Paid Time Off
Risks
Increased competition from platforms like Headway and SonderMind could impact Alma's market share.
Rapid expansion to 8,000 providers may challenge service quality and support.
Regulatory changes in telehealth reimbursement policies could affect Alma's business model.
Differentiation
Alma partners with insurance companies to make therapy more affordable for clients.
The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.
Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.
Upsides
Alma raised $130 million in Series D funding to expand its platform and services.
The decreasing stigma around mental health is increasing demand for Alma's services.
Alma's integration of AI can enhance client-matching algorithms and service delivery.
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