Support Engineer at Blackstone

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Microsoft Azure
Exchange, O365 Administration
Microsoft Endpoint
RDP
SCCM
Hyper-V
VMWare
Citrix
Linux
MAC OS X
Uni-Flow and network printing systems
Ticketing systems and SLA tracking
Strong experience in troubleshooting, diagnostics, and problem-solving
Familiarity with infrastructure deployment and monitoring
Proficiency in both hardware and software support environments
Clear and effective communication skills with the ability to translate technical terms to non-technical users
Demonstrated leadership in handling escalated issues and mentoring junior team members
Excellent interpersonal and customer service skills
Time management and ability to prioritize
Adaptability in a fast-paced, changing environment
Team collaboration and leadership potential
High attention to detail and technical documentation skills

Responsibilities

End-to-end technical support for users
Design, deploy, and maintain IT infrastructure
Monitor and support daily IT operations for business continuity
Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X)
Address client inquiries effectively and ensure excellent communication for issue resolution
Document technical issues, solutions, and standard procedures for knowledge sharing
Collaborate with Tier 2 and Tier 3 support teams for escalations
Assist with onboarding of new employees and provide technical orientation and support
Participate in IT projects including upgrades, migrations, and implementation of new technologies

Skills

Key technologies and capabilities for this role

Microsoft AzureExchangeO365 AdministrationMicrosoft EndpointRDPSCCMHyper-VVMWareCitrixLinuxMAC OS XUni-FlowTicketing systems

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position with no remote work option.

What is the salary for this Support Engineer role?

This information is not specified in the job description.

What technical skills are required for this position?

Required technical skills include Microsoft Azure, Exchange and O365 Administration, Microsoft Endpoint, RDP, SCCM, Hyper-V, VMWare, Citrix, Linux, MAC OS X, Uni-Flow and network printing systems, and ticketing systems with SLA tracking.

What soft skills are needed for this Support Engineer job?

Key soft skills include clear communication to translate technical terms for non-technical users, leadership in handling escalations and mentoring, excellent interpersonal and customer service skills, time management, adaptability, team collaboration, and attention to detail with technical documentation.

What makes a strong candidate for this Support Engineer role?

Strong candidates have strong troubleshooting and problem-solving experience, proficiency in hardware/software support and infrastructure deployment, plus soft skills like communication, leadership, customer service, and adaptability in a fast-paced environment.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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