Customer Support Engineer
Rad AI75,000 - 100,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Real Estate SoftwareIndustries
Requirements
Candidates should possess a friendly and collaborative attitude, strong team player skills, excellent telephone manner, strong problem-solving skills with a logical approach and use of methodologies such as ITIL, the ability to quickly pick up new technologies, good experience with Microsoft IT technologies, good personal organization and time management abilities gained in a similar environment, and experience working with distributed and web-based applications. Experience working with Social Housing applications is preferable, and knowledge of ITIL is essential.
Responsibilities
The Application Support Analyst will effectively log, triage, and resolve support tickets, provide excellent customer communication skills, gain knowledge of the company's product set, assist in building and maintaining a knowledge base, review all support tickets daily, update users/clients with ticket status, apply the appropriate resolution for issues, and escalate tickets to higher support teams. The role also involves a fast learning ability and adaptability, prioritizing workloads and adjusting to changing priorities.
Skills
Customer Service
Communication Skills
Incident Management
Prioritization
Business Processes
MRI Software
Real estate software for property management
About MRI Software
MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.
Key Metrics
Solon, IowaHeadquarters
1971Year Founded
$3.4MTotal Funding
DEBTCompany Stage
Enterprise Software, Real EstateIndustries
1,001-5,000Employees