[Remote] Patient Care Operations and Enrollment Coordinator at Pear VC

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Healthcare, Health TechIndustries

Requirements

Must live in Massachusetts
Bilingual (English + Spanish) — must be able to assist patients in Spanish
License and experience enrolling patients in benefits such as MassHealth/ConnectorCare — as a CHW, Navigator, CAC (Certified Application Counselor), or Patient Access Specialist
Ability to support patients primarily by phone, text, and email
Comfort using new technology (e.g., AI tools like ChatGPT)
Able to filter + work from organized patient task queues
1+ year experience in benefits, patient navigation, care coordination, or enrollment assistance
Strong documentation + organizational skills
Patient-centered, reliable, resourceful
Strong independence, follow-through, and comfort learning new technology, including AI-supported tools
Preferred Qualifications
Prior work in an FQHC, community clinic, CBO, or health plan

Responsibilities

Conduct high-volume outreach (phone, SMS, email) to patients + community organizations
Assist patients in Spanish when needed
Enroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewals
Identify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc
Use our tooling to work structured patient task queues efficiently
Verify insurance coverage + help patients understand next steps
Connect patients to community programs and social services
Confirm availability/logistics for clinical and social services they need
Accurately document interactions and outcomes in our system
Flag urgent + complex cases for escalation
Provide workflow + product feedback to help improve tools

Skills

Key technologies and capabilities for this role

Patient EnrollmentBenefits NavigationMassHealthMedicaidConnectorCareOutreachEligibility VerificationCHWPatient AccessSpanishCRM Tools

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What is the employment type for this role?

The role is part-time, despite the general listing as FullTime.

What skills and experience are required for this position?

Candidates must have experience enrolling patients in benefits programs like MassHealth, Medicaid, and ConnectorCare, either as a CHW, Navigator, CAC, Patient Access Specialist, or equivalent. Proficiency in English and Spanish for patient communication is required, along with empathy and clear communication skills.

What training and support is provided?

You will receive structured onboarding and workflow training, including guidance on outreach processes, call/message templates, and BridgeHealthAI tools, with regular check-ins and a defined point of contact.

What makes a strong candidate for this role?

A strong candidate has direct experience in patient enrollment for benefits like MassHealth or Medicaid, bilingual skills in English and Spanish, empathy for underserved patients, and the ability to handle high-volume outreach and documentation efficiently.

Pear VC

Venture capital firm for early-stage startups

About Pear VC

Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,738.4MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Fintech, AI & Machine LearningIndustries

51-200Employees

Risks

Increased competition from other VC firms in AI and biotech sectors.

Potential overvaluation of startups could lead to investment losses.

Regulatory challenges in biotech and healthcare may impact growth strategies.

Differentiation

Pear VC specializes in pre-seed and seed investments across diverse sectors.

The firm offers hands-on strategic advice and operational support to startups.

Pear VC focuses on innovation in AI, fintech, SaaS, healthcare, and deep tech.

Upsides

Growing interest in AI-driven healthcare solutions presents new investment opportunities.

Rising demand for cell engineering platforms suggests lucrative biotech investments.

Fitness tech startups focusing on community building are gaining traction.

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