[Remote] Tech, Rx Call Center at CVS Health

Florida City, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmacy, MedicareIndustries

Requirements

Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas or Vermont due to regulatory compliance
Active Pharmacy Technician license in state of residence
Ability to obtain Rhode Island Pharmacy Technician license through application and fee
1+ year(s) of experience in retail healthcare, preferably in a high-volume environment
Ability to triage tasks, balance efficiency with accuracy, and work both independently and as a team in a fast-paced environment

Responsibilities

Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication (e.g., provide one-on-one support for patients unable to fill prescriptions due to inventory shortages or non-adherent to medications)
Address patient concerns, troubleshoot issues, and provide appropriate resolutions to ensure patient satisfaction and program success
Identify clinical support needs and escalate calls to Pharmacists for concerns such as medication adherence barriers or clinical challenges
Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill orders for processing
Utilize computer systems, software, and databases to accurately record patient information, interactions, call outcomes, program enrollments, and progress updates
Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during interactions and data handling
Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to patient-centric enhancements
Identify and communicate issues to senior level staff as appropriate
Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, and technology updates
Assist customers with placing orders in conjunction with their healthcare programs and retail pharmacy-related issues

Skills

Key technologies and capabilities for this role

Pharmacy TechnicianCustomer ServiceMedication AdherencePatient OutreachTriageRetail PharmacyHealthcare ProgramsSoftware Applications

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a work-from-home position as a Pharmacy Technician for Aetna Medicare.

What are the main responsibilities of this role?

Responsibilities include conducting outbound calls to patients for medication adherence support, addressing concerns and troubleshooting issues, escalating to pharmacists when needed, handling prescription requests per CVS guidelines, and accurately recording patient interactions using computer systems.

What skills are needed for this Pharmacy Technician role?

Key skills include using various software applications, triaging tasks while balancing efficiency and accuracy, working independently and in a team in a fast-paced environment, and providing compassionate patient support.

What is the company culture like at CVS Health?

CVS Health emphasizes a compassionate, purpose-driven environment with dedicated colleagues passionate about transforming health care, focusing on connected, convenient, and compassionate service.

What makes a strong candidate for this position?

Strong candidates are dedicated, compassionate individuals skilled at patient engagement, who can triage tasks efficiently, work independently and in teams, and are eager for cross-training opportunities in a fast-paced setting.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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