[Remote] Success Specialist at Thumbtack

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketplace Platform, Home ServicesIndustries

Requirements

Candidates must have 1-2 years of B2B sales or success experience, with at least 6 months of outbound calling or collections experience, preferably in the BPO or Shared Services industry. Experience in customer retention, churn, onboarding, and reactivation is also required.

Responsibilities

The Success Specialist will partner with Thumbtack professionals to understand their needs and provide solutions, acting as a strategic partner and guide to help them build thriving businesses. Responsibilities include maintaining expert knowledge of Thumbtack's products and services, conducting at least 50 outbound calls daily to help pros get hired, building rapport, anticipating needs, and guiding them through profile optimization and product recommendations. The role also involves identifying cross-selling opportunities, providing consultative recommendations on marketing spend and ROI, troubleshooting inquiries, proactively following up with pros, maintaining high-performance metrics, identifying areas for revenue improvement, and making independent decisions. Additionally, specialists will engage in team development sessions and training.

Skills

Customer Relationship Management

Consultative Selling

Business Strategy

Revenue Growth

Product Knowledge

Communication

Problem-Solving

Home Maintenance

Home Repair

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees