2U

Student Success Advisor I

United States

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Education Technology, Higher EducationIndustries

Requirements

Candidates should possess a Bachelor's degree or 1-3 years of directly related experience. Previous experience in the Higher Education industry and a prior coaching or advising background are strongly preferred. The role requires the ability to work with a diverse team in a fast-paced environment, demonstrated experience in achieving defined results and exceeding goals, excellent relationship management skills, and strong attention to detail. Candidates must also have critical thinking abilities, excellent interpersonal and communication skills, and the capacity to receive and act on feedback constructively. Familiarity with educational technology and a student-centered, customer service focus are also beneficial.

Responsibilities

The Student Success Advisor is responsible for driving student engagement and retention by managing a caseload of students and providing high-touch, consultative coaching. Key duties include communicating regularly with students to impact metrics like graduation rates and satisfaction, identifying risks to student retention and implementing mitigation plans, and maintaining accountability for student outcomes and satisfaction scores. The advisor will also utilize data to drive operational changes and program improvement, serve as a point of escalation for student information and crisis response, and collaborate with departments to launch new initiatives and implement efficiencies.

Skills

Student Coaching
Student Retention
Student Engagement
Consultative Coaching
Data-Driven Decision Making
Communication
Problem-Solving
Customer Service

2U

Provides online education solutions for universities

About 2U

2U provides online education solutions for universities, partnering with them to deliver high-quality digital programs. Their services include course design, marketing, and student support, all enhanced by technology and data analytics. This approach creates an engaging online learning environment that aims to ensure equal opportunities for all students. Unlike traditional learning management systems, 2U focuses on long-term partnerships and revenue-sharing agreements, aligning their success with that of the universities they serve. Their goal is to improve student outcomes and expand access to education globally.

Crystal City, VirginiaHeadquarters
2008Year Founded
$93.3MTotal Funding
IPOCompany Stage
EducationIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Employee Stock Purchase Plan
Parental Leave
Volunteer Days

Risks

Interim CEO appointment suggests potential instability in leadership.
Multiple class action lawsuits pose significant legal and financial risks.
Chapter 11 bankruptcy filing indicates ongoing financial distress.

Differentiation

2U partners with prestigious universities to offer high-quality online degree programs.
The company combines technology, human support, and data analytics for effective online learning.
2U's No Back Row approach ensures equal opportunity for all students.

Upsides

Growing demand for online education boosts 2U's market potential.
Partnerships with international universities expand 2U's global reach.
Increased focus on data analytics improves student retention and success.

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