Senior Account Manager, Higher Education and Research
NVIDIAFull Time
Senior (5 to 8 years)
Candidates should possess a Bachelor's degree or 1-3 years of directly related experience. Previous experience in the Higher Education industry and a prior coaching or advising background are strongly preferred. The role requires the ability to work with a diverse team in a fast-paced environment, demonstrated experience in achieving defined results and exceeding goals, excellent relationship management skills, and strong attention to detail. Candidates must also have critical thinking abilities, excellent interpersonal and communication skills, and the capacity to receive and act on feedback constructively. Familiarity with educational technology and a student-centered, customer service focus are also beneficial.
The Student Success Advisor is responsible for driving student engagement and retention by managing a caseload of students and providing high-touch, consultative coaching. Key duties include communicating regularly with students to impact metrics like graduation rates and satisfaction, identifying risks to student retention and implementing mitigation plans, and maintaining accountability for student outcomes and satisfaction scores. The advisor will also utilize data to drive operational changes and program improvement, serve as a point of escalation for student information and crisis response, and collaborate with departments to launch new initiatives and implement efficiencies.
Provides online education solutions for universities
2U provides online education solutions for universities, partnering with them to deliver high-quality digital programs. Their services include course design, marketing, and student support, all enhanced by technology and data analytics. This approach creates an engaging online learning environment that aims to ensure equal opportunities for all students. Unlike traditional learning management systems, 2U focuses on long-term partnerships and revenue-sharing agreements, aligning their success with that of the universities they serve. Their goal is to improve student outcomes and expand access to education globally.