Strategy & Operations Analyst

Compensation & Location

• Salary: $100K - $120K
• Location Type: Remote
• Employment Type: FullTime

About Centivo

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of Role

The Strategy & Operations Analyst plays a critical role in driving strategic initiatives and operational improvements across the organization. At Centivo, the Strategy & Operations Analyst brings a structured problem-solving approach, data-driven insights and expertise in stakeholder management to bring value across a variety of cross-functional initiatives.

Responsibilities

• Utilize advanced analytical techniques (e.g., financial modeling, operational analysis, scenario planning) to uncover insights that inform strategic decisions and deliver measurable value.
• Structure and organize complex problems into a clear, executable project for high-impact initiatives
• Develop and maintain project tracking tools to monitor progress, flag risks, and support decision-making at the initiative level.
• Collaborate with cross-functional teams to ensure milestones are met, KPIs are tracked, and all activities are aligned with organizational goals.
• Design, optimize, and implement business processes that improve efficiency, scalability, and performance across departments.
• Develop business cases, strategic recommendations and implementation roadmaps that help guide leadership and support key initiatives.
• Prepare executive-level presentations and reports to communicate findings, insights, and initiative progress clearly and concisely.
• Support change management activities, including stakeholder engagement, communications, and training, to ensure the smooth adoption of strategic initiatives.
• Contribute to the development of strategic frameworks and methodologies to standardize initiative planning, execution, and evaluation across the organization.

Required Skills and Abilities

• Strategic mindset with ability to structure ambiguous problems and synthesize insights
• Strong quantitative analyses
• Strong interpersonal skills and stakeholder management
• Excellent communication and presentation skills
• Comfort with process mapping and optimization
• Comfort with fast-paced environment and projects
• Familiarity with first principle thinking
• KPI development and dashboarding for operational performance

Education and Experience

• Bachelor’s degree required
• 2 years in management consulting or working as a strategic analyst
• Experience working with senior stakeholders and cross-functional teams
• Experience working in data analysis, financial modeling and strategic frameworks

Preferred Qualifications

• Preferred experience working at a consulting firm
• Experience working with healthcare datasets (e.g., Claims, Call Center, Provider, EHR data) a plus
• Experience working with product and operations teams within a healthcare and/or payer setting
• Experience working on strategic initiatives in a healthcare setting

Leadership Skills

• Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond their own function.
• Accountability & Execution – Taking ownership of actions, following through on commitments, actively carrying out tasks, monitoring progress, delivering results as promised, and being answerable for positive and negative outcomes.
• Strategist Mindset - The ability see and articulate the bigger picture, thinking proactively and anticipating both opportunities and obstacles in the context of setting direction and maintain alignment to long-term company goals.
• Systems Thinking – The ability to see and articulate the patterns, interconnections and interdependencies within a system
• Process Orientation – The ability to see and articulate the sequential flow of activities