Associate of Operational Excellence and Resolution Management

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FintechIndustries

Requirements

Candidates should have at least 3+ years of experience in banking, compliance, risk management, and process engineering, with hands-on experience in designing and operationalizing financial service operations. A strong understanding of consumer regulatory risks (e.g., SCRA, Fair Lending, UDAAP, AML/BSA, Privacy) and experience in the Financial Services sector or FinTech is required. The role also requires broad risk management experience, including knowledge of the three lines of defense, control effectiveness evaluation, trend identification, root cause analysis, and compliance management systems. Excellent written, verbal, and interpersonal skills, strong analytical capabilities, and SQL experience are essential. A Bachelor's degree in a related field or an advanced degree is also necessary.

Responsibilities

The Associate of Operational Excellence and Resolution Management will execute strategies and process-improvement efforts to enhance risk management and control design, performing root cause analysis for risk issues and validating resolutions. This role involves overseeing documentation for issue closure, establishing escalation protocols, and developing reporting and trend analytics for operational risk exposure. Additionally, the associate will prepare business partners for internal and external exam management, including self-disclosure identification, engagement, and remediation.

Skills

Operational Excellence

Risk Management

Process Improvement

Root Cause Analysis

Resolution Management

Change Management

Reporting

OppFi

Specialty finance platform for personal loans

About OppFi

OppFi provides a platform that helps community banks offer personal loans to individuals who often struggle to access credit from traditional financial institutions. By partnering with these banks, OppFi enables them to extend credit to underserved Americans, allowing these consumers to improve their financial health. The loans are designed to be accessible and are accompanied by a focus on responsible lending practices. OppFi differentiates itself from competitors by emphasizing transparency and best-in-class customer service, ensuring that clients understand the terms of their loans and feel supported throughout the process. The company's goal is to promote financial inclusion and help individuals rebuild their financial stability.

Chicago, IllinoisHeadquarters

2012Year Founded

$283MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Generous vacation

Insurance benefits

401(k) matching

Employee Assistance Program

Tuition reimbursement

Subsidies for childcare costs, free financial literacy tools, 6 paid weeks of parental leave

Collaborative and supportive company culture

Risks

Increased competition in small business financing could challenge OppFi's market position.

Potential delay in Federal Reserve rate cuts may decrease loan demand.

Integration risks exist with the acquisition of Bitty Advance.

Differentiation

OppFi partners with community banks to extend credit to underserved consumers.

The company emphasizes responsible lending and financial inclusion in its business model.

OppFi offers financial literacy resources through a collaboration with Zogo.

Upsides

Acquisition of Bitty Advance diversifies OppFi's product offerings in small business financing.

Expanded $50 million credit facility supports growth and new product roll-out.

Partnerships with educational platforms enhance customer engagement and retention.

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