Strategy & Consulting - Global Network - SONG - Service - Google Contact Center AI Developer/Design Analyst at Accenture

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Energy, Supply Chain, Finance, Talent ManagementIndustries

Requirements

Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX
Knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist
Ability to drive design thinking innovative workshops with clients using design principles
Ability to help shape Gen AI implementation strategy thinking about business value proposition and customer experience
Ability to perform CX management capability assessment and identify foundational, evolving, and advanced capabilities
Ability to co-create roadmap path with clients to achieve leading class CX capabilities
Ability to understand business requirements while putting customer experience at the heart of CX design
Ability to think and pre-empt scenarios and questions from cross-functional client teams (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc.)
Ability to work with technical Google team/developers to convert user requirements into final product
Ability to work with Accenture and client team on CCaaS (Contact Center as a Service) migration
Ability to deliver using agile delivery process, continuous improvement, and continuous development

Responsibilities

Drive design thinking innovative workshops with clients using design principles and help shape their Gen AI implementation strategy
Perform CX management capability assessment and identify foundational, evolving, and advanced capabilities; co-create the roadmap path with clients
Work closely with clients as consulting professionals to design, build, and implement initiatives that enhance business performance
Work with technical Google team/developers to convert user requirements into final product
Work with Accenture and client team on CCaaS migration
Deliver using agile delivery process, continuous improvement, and continuous development
Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process)
Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demos

Skills

Google Contact Center

Consulting

Marketing

Commerce

Sales

Services

Strategy

Design

Development

Transformation

Living Marketing

Connected Commerce

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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