[Remote] Senior Manager, Conversational Agents - Google CES at WillowTree

Boston, Massachusetts, United States

WillowTree Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Product Consultancy, Telecommunications, Customer Experience, Digital Solutions, AIIndustries

Skills

Key technologies and capabilities for this role

Conversational AgentsAgent AssistConversational InsightsGoogle AI technologiesCustomer EngagementAIDigital Product ConsultingDigital Marketing ServicesData & AIStrategy ConsultingBusiness Operations ModernizationEnterprise ApplicationsCloud EngineeringQA & Test Engineering

Questions & Answers

Common questions about this position

Is this role remote or office-based?

The role can operate remotely in the United States or Canada or be based out of major North American offices in Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills are required for this Senior Manager role?

The role requires technical understanding of Google CES products including Dialogflow, Gen AI Agents, Agent Assist, and Conversational Insights, along with strategic execution, business acumen, and leadership to mentor a high-performing team.

What is the company culture like at TELUS Digital?

TELUS Digital emphasizes a people-first culture, agile thinking, and innovation to drive impact through cutting-edge technology and transformative customer experiences.

What makes a strong candidate for this position?

Strong candidates will have experience in practice leadership, solution development in Google CES technologies like Dialogflow and Agent Assist, and the ability to drive strategic roadmaps while leading teams to deliver client outcomes.

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters
2007Year Founded
ACQUISITIONCompany Stage
Consulting, Consumer Software, DesignIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Parental Leave
Employee Assistance Program (EAP)
Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.
Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.
Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.
The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.
WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.
Expansion in IoT market offers opportunities for connected device solutions.
Rising focus on UX design enhances customer satisfaction and retention.

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