Senior Manager, Conversational Agents - Google CES

Boston, Massachusetts, United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Product Consultancy, Telecommunications, Customer Experience, Digital Solutions, AIIndustries

Requirements

The ideal candidate will have a strong understanding of Google CES products, including Dialogflow, Gen AI Agents, Agent Assist, and Conversational Insights. Experience in leading AI specialists, solution architects, and delivery managers is essential. A proven track record in developing and delivering end-to-end AI solutions for customer engagement, coupled with strategic thinking and business acumen, is required. The role also demands the ability to stay current with advancements in generative AI and NLP trends.

Responsibilities

This role is responsible for leading the growth and delivery of Google CES capabilities within the Global AI team, driving practice strategy and solution excellence. Key duties include overseeing the execution of the Google CES strategic roadmap, identifying new opportunities, and building relationships with Google and client stakeholders. The Senior Manager will promote the adoption of Google CES solutions, manage the end-to-end delivery of AI-powered customer engagement solutions, and track key performance indicators. Additionally, responsibilities encompass staying updated on AI trends, contributing to innovative solutions on the Google CES platform, leading and developing a team of AI specialists, and serving as a trusted partner to clients by translating business challenges into effective solutions.

Skills

Conversational Agents

Agent Assist

Conversational Insights

Google AI technologies

Customer Engagement

Digital Product Consulting

Digital Marketing Services

Data & AI

Strategy Consulting

Business Operations Modernization

Enterprise Applications

Cloud Engineering

QA & Test Engineering

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters

2007Year Founded

ACQUISITIONCompany Stage

Consulting, Consumer Software, DesignIndustries

501-1,000Employees