[Remote] Onboarding Specialist, Migration at Boulevard

United States

Boulevard Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, SaaS, Client Experience Platform, Self-care IndustryIndustries

Requirements

Candidates should have 2+ years of hands-on experience managing data migrations or working with platform dashboards, with a preference for 1+ year of direct experience with Boulevard dashboard and data migrations. Advanced skills in Google Sheets or Excel, including formulas, lookups, pivot tables, and structured data manipulation, are essential. Strong troubleshooting and technical problem-solving abilities under pressure, along with excellent project management and time management skills, are also required.

Responsibilities

The Onboarding Specialist, Data Migrations will meet with prospective clients pre-close to understand their data needs and align migration expectations, partnering with Sales to scope technical requirements and validate feasibility. They will own and manage full-service and free import migrations from initial planning through final execution, performing imports using tools like Flatfile and Google Sheets with high accuracy. This role involves executing structured QA and validation checks on all data prior to launch, handling migration-related CFDs/CSRs, and executing bulk updates. The specialist will coordinate full-service migrations with teams like Odetta and Customer Operations, work closely with Engineering to manage escalations, track bugs, and improve tooling, and partner with COPS and Engineering on Flatfile improvements and onboarding tools. Additionally, they will track migration timelines, coordinate launch calendars, communicate progress and blockers clearly, answer internal team questions, assist in data review for proof-of-concept migrations, and create and maintain internal documentation related to migrations and tooling.

Skills

Data Migration
Data Transformation
Data Cleaning
Data Validation
Technical Support
Customer Success
Client Relationship Management
Cross-functional Collaboration
Project Management

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

West Hollywood, CaliforniaHeadquarters
2016Year Founded
$105.1MTotal Funding
SERIES_CCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

100% Health, dental, & vision coverage
Flexible vacation & PTO
Quarterly bonus
401k Match
Boulevard bucks
WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.
Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.
Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.
The platform integrates client self-scheduling, CRM, and payment processing seamlessly.
Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.
The company launched Boulevard Capital to provide growth funding for self-care businesses.
Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

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