Strategic Planning Lead at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree in business administration, Strategic Management, or a related field
Between three (3) to five (5) years of experience in consulting and/or project management with a good knowledge of strategic planning
Previous experience in strategic planning, project coordination, or a similar role is preferred
Strong analytical skills with the ability to interpret data and provide actionable insights
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with project management tools
Previous experience in transport, logistics operations or supply chain management is a plus
Ability to summarize complex and multidisciplinary data into comprehensive executive reporting
Understanding of strategic planning and project management concepts, methodologies, principles, practices, and frameworks
Strong organizational skills, with the ability to manage multiple priorities and deliverables simultaneously
Strong problem-solving skills, with the ability to quickly assess situations, identify issues, and develop effective solutions
Ability to adapt to changing priorities and requirements in a fast-paced, dynamic hypergrowth environment
A collaborative mindset with the ability to work effectively in a team-oriented environment
Communicate effectively in French and English
Technical skills in Microsoft Office Suite (Excel, Word, PPT, etc.) and project management tools (Planner, Monday, JIRA, etc.)

Responsibilities

Gather and analyze data on market trends, competitors, and internal operations
Perform SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis to inform strategic decision-making
Collaborate with executives to define the organization’s vision, mission, and objectives
Design and propose short- and long-term plans to achieve business objectives
Evaluate new business opportunities, partnerships, or expansion possibilities
Provide recommendations on investments or cost-saving initiatives based on analysis
Work with different teams (e.g., marketing, finance, operations) to align strategies and ensure cohesion in the organization's objectives
Track the performance of strategic initiatives and key performance indicators (KPIs)
Adjust strategies based on progress reports and changing business conditions
Identify potential risks that could impact the execution of the strategic plan
Develop contingency plans and mitigation strategies
Prepare reports, presentations, and dashboards for leadership to communicate the progress of strategic initiatives
Facilitate workshops or strategy sessions with key stakeholders
Provide insights and guidance to senior management regarding business direction, market shifts, and competitive positioning
Act as project leader for key initiatives to develop business cases across cross-functional teams
Support the development of project plans, timelines, and budgets for strategic initiatives
Collaborate with cross-functional teams to gather data and insights, facilitating effective communication and coordination
Provide regular updates on project status, milestones achieved, and upcoming activities
Establish and maintain strong relationships with stakeholders

Skills

Strategic Planning

SWOT Analysis

Market Research

Data Analysis

Competitor Analysis

KPI Tracking

Risk Management

Stakeholder Management

Business Case Development

Project Leadership

Cross-functional Collaboration

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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