Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries
Requirements
Candidates should have 7+ years in a Customer Success Manager role focused on Fortune 50-100 accounts. Experience delivering high-touch service to large accounts and managing relationships across multiple stakeholder levels, including C-Level, is required. Candidates must have a proven track record of exceeding Gross and Net dollar retention targets and experience in change management. A background in editorial processes or working with Content Marketing, Technical Writing, or UX teams is a plus, as is experience managing large-scale deployments.
Responsibilities
The Strategic Customer Success Manager will act as the single point-person for customers, owning and driving their overall success plan. They will develop expertise in best practices for creating brand content at scale and meticulously project manage programs to drive adoption and business value. Responsibilities include owning the full customer renewal process, being accountable for retention rate targets, and collaborating with Sales to identify revenue growth opportunities. The manager will also develop relationships across customer organizations, produce onboarding materials, collect insights for product improvement, and analyze product usage data to provide insights to customer champions.
Skills
Customer Success
Project Management
Onboarding
Adoption
Retention
Relationship Management
Value Driving
Writer
AI platform for business process optimization
About Writer
Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees