[Remote] Senior Director, Customer Success at Virta Health

Remote

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$190,500 – $212,700Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health TechIndustries

Requirements

12+ years of Client Success/Sales experience
5+ years in people management experience, leading high-performing teams
Experience working for or servicing health plans
Sales forecasting and overall revenue modeling
Ability to build strong cross-functional partnerships to deliver on customer commitments and facilitate evolution of product-market fit
Alignment with Virta’s values: put people first, strong sense of ownership and initiative while empowering others, prioritize positive impact over busy work, no ego and value everyone's contributions, appreciate transparency and promote trust through open information access, evidence-based and prioritize data and science

Responsibilities

Lead and grow a customer success team organized around National Accounts, Blues & Regional Plans, and PBM partners
Support team and liaise cross-functionally to ensure clear and substantiated Virta value through compelling reporting, strong executive sponsorship, and effective business reviews
Identify and unlock growth opportunities (e.g., product expansion, population expansion) and coach team on pursuit strategies
Deliver against critical performance metrics: Gross and Net Revenue Retention, Net Promoter Score (NPS), Referenceability, Expansion
Advocate for health plan and PBM customers internally to inform Virta’s roadmap and priorities
Provide exceptional leadership and people management: drive clarity, coach for growth and impact, foster high engagement
Within first 90 days: Build relationships with team, customers (prioritizing largest/opportunity/risk), and cross-functional stakeholders; formalize structure for relationship mapping, expansion identification, retention risk monitoring; develop hypotheses for high-impact KPI improvements

Skills

Key technologies and capabilities for this role

Customer SuccessTeam LeadershipAccount ManagementClient RetentionBusiness ReviewsExecutive ReportingGrowth StrategiesCross-Functional CollaborationPerformance MetricsHealth PlansPBM Partnerships

Questions & Answers

Common questions about this position

What is the salary range for the Senior Director, Customer Success role?

The salary range is $190.5K - $212.7K.

Is this position remote?

Yes, the position is remote.

What are the key responsibilities for this role?

The role involves leading and growing a customer success team, driving customer satisfaction and retention, identifying expansion opportunities, delivering on performance metrics like revenue retention and NPS, and advocating for customers internally.

What does the 90-day plan look like for this position?

In the first 90 days, you will meet and build relationships with your team, key customers, and cross-functional stakeholders, while formalizing structures for relationship mapping, expansion opportunities, and retention risk monitoring.

What kind of team will I be leading in this role?

You will lead a high-performing customer success team organized around National Accounts, Blues & Regional Plans, and PBM partners, providing leadership, coaching, and fostering high engagement.

Virta Health

Reverses type 2 diabetes through personalized care

About Virta Health

Virta Health focuses on reversing type 2 diabetes through a combination of personalized nutrition, continuous remote care, and behavioral science. Their treatment is designed for individuals diagnosed with type 2 diabetes, healthcare providers, and enterprise partners like employers and health plans. Unlike many competitors, Virta Health operates on a performance-based model, meaning they only receive payment if they achieve successful outcomes for their patients. This aligns their financial incentives with patient health improvements. The company's goal is to reverse type 2 diabetes in 100 million people, making their approach not just about managing diabetes but actively working towards its reversal.

Denver, ColoradoHeadquarters

2014Year Founded

$362.8MTotal Funding

SERIES_ECompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Remote-first work environment

Flexible work hours & time off policy

Health insurance

Paid parental leave

Free Virta treatment & family discount

Internet, home office, learning & development stipends

Employee resource groups

401K & ROTH contribution

Risks

Increased competition in diabetes reversal could threaten Virta's market share.

Rising popularity of GLP-1 medications may divert clients from Virta's approach.

Regulatory changes in GLP-1 prescriptions could impact Virta's business model.

Differentiation

Virta Health offers a medication-free approach to reversing type 2 diabetes.

Their performance-based model aligns financial incentives with patient outcomes.

Virta's continuous remote care platform provides personalized nutrition and behavioral support.

Upsides

Virta Health has achieved over $100M in annualized revenue with sustainable weight loss solutions.

Partnerships with major payers like U-Haul enhance Virta's market reach and credibility.

Growing skepticism about GLP-1 medications boosts demand for Virta's alternative treatments.

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