Strategic Account Executive / Account Manager - APAC

Position Overview

This is a unique opportunity to be the first Hybrid Strategic Account Executive / Account Manager in the APAC region for Mural. This role will join the existing amazing APAC pod and focus on the expansion and retention of our largest clients in the region. In addition, this role will have the opportunity to target net new logos and will be an integral part of how we continue to expand and grow the Mural and LUMA presence in the APAC region.

Your Mission

Our belief is simple: making customers better, makes better customers. As a Strategic Account Executive, you will manage MURAL’s enterprise clients in the region by applying a human-centered approach. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and opportunistic upsells. You will work closely with your local team of a Customer Success Manager, Renewals Manager, Sales Consultant, and Sales Engineer.

What You'll Do

• Be the point person for the most strategic MURAL and LUMA customers in the APAC region.
• Build a strategy to break into a portfolio of hand-picked prospective clients.
• Understand client business goals and anticipate future needs to deliver optimal solutions.
• Drive planning sessions to ensure clients can fully leverage MURAL to meet their transformation needs and hit success milestones.
• Leverage project management skills to ensure complex accounts with various stakeholders utilize and leverage MURAL across their business.
• Own annual renewals, expansions, and upsells across your customers.
• Establish consultative and trusted relationships with clients.
• Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales, and Renewal Managers) to prioritize a cohesive and innovative customer experience.
• Develop best practices and process strategies to help the Account Management team scale and succeed.
• Elicit client feedback and act as an internal advocate for our customers with MURAL’s product teams.

What You'll Bring

• 8+ years of experience in Account Management / New Logo acquisition at a SaaS organization.
• A hunter mindset; this role will primarily focus on driving expansion in existing accounts and net new logos.
• Ability to adapt and thrive in a fast-paced environment where you enjoy innovating in your sales approach and sharing best practices across the organization.
• Excellent project management skills and ability to create and launch new initiatives.
• Experience running 6-7 figure renewals and upsells within a fast-paced SaaS company.
• Exceptional stakeholder, communication, and relationship management skills.
• Experience working closely with behemoth, matrixed customers to drive product adoption and workflow change management.
• An intrinsic love of learning and demonstrating best practices of new technology.
• Comfort using AI tools to enhance workflows, efficiency, or decision-making.
• Ability and willingness to work in a remote environment.
• Proficiency in the Japanese language is preferred but not required.

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.