Storage Technical Solutions Consultant at Hewlett Packard Enterprise

Alpharetta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Admin level OS knowledge: VMware, Unix Systems (Solaris, HP-UX, AIX, Linux), and Windows
Knowledge of Enterprise Storage systems, Storage Area Networks (SAN), Network Attached Storage (NAS) environments, and/or Backup Systems and software
Experience with Fiber Channel, Brocade or Cisco Fabric switches, and HBA
Highly developed verbal and written communication skills
Highly developed organization skills with the ability to multitask
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of computing, storage, and peripheral devices
Superior customer service skills for remote support delivery
Bachelor of Science or Technical Degree with relevant technical experience
Minimum of 3 years of relevant working experience in similar technologies
Minimum of 3 years working with enterprise-level, mission-critical customers with complex environments
Additional skills: Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

Responsibilities

Provide Remote Hardware/Software Phone and Electronic Support
Resolve complex hardware and software issues related to Storage, SAN, and Hosts
Perform real-time remote system review along with detailed diagnostic log review
Coordinate onsite repair
Identify and duplicate product defects and compatibility issues
Manage elevations, including coordination with Engineering and Product Development teams
Create technical documentation in CRM and Knowledge Base tools
Share knowledge through Training, Mentoring, and Collaboration with peer support groups
Partner with Sales Pursuit teams to identify revenue opportunities
Proactively assist customers in avoiding problem reoccurrence
Demonstrate flexibility in working hours

Skills

Key technologies and capabilities for this role

VMwareSolarisAIXLinuxWindowsSANStorageFiber ChannelBrocadeCisco

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What is the salary for this position?

This information is not specified in the job description.

What technical skills are required for this role?

Required skills include admin level OS knowledge in VMware, Unix Systems (Solaris, HP, AIX, Linux) and Windows, knowledge of Enterprise Storage systems, Storage Area Networks, experience with Fiber Channel, Brocade or Cisco Fabric switches and HBA, and troubleshooting complex hardware/software issues.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this position?

A strong candidate has a Bachelor of Science or Technical Degree, minimum 3 years of relevant experience in similar technologies and with enterprise-level customers, plus skills like excellent analytical problem-solving, superior customer service, and highly developed communication and organization skills.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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