[Remote] Collections Specialist - Area at Republic Services

United States

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$39,366 – $59,070Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Waste ManagementIndustries

Requirements

High School diploma or GED
Thorough knowledge and understanding of collections transactions and processes
2 years of collections or relevant experience

Responsibilities

Contacts customers via phone, fax, email or standard letter to bring accounts to a current status, following standard operating procedures
Completes system assigned tasks within the designated timeframes
Reconciles and applies customer payments posted on account
Monitors the status of delinquent accounts via the collector dashboard, ensuring high priority tasks are completed
Researches customer inquiries related to billing concerns and misapplied payments, escalating complex matters
Understands issues and problem accounts impacting the portfolio and communicates systemic or recurring items to avoid further delinquency
Processes payments from delinquent customers and negotiates payment arrangements and/or settlements when necessary
Engages management and/or sales when required to expedite resolution of customer issues and/or outstanding receivables
Accurately and concisely documents actions taken on assigned accounts in the system application
Responds timely to requests and questions from other departments including Sales, Customer Service, Billing and Controllership
Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority
Performs other job-related duties as assigned or apparent

Skills

Key technologies and capabilities for this role

CollectionsCustomer ContactPayment ProcessingAccount ReconciliationBilling ResearchPayment NegotiationCollections DashboardBad Debt RecoveryCredit Memos