[Remote] Collections Specialist - Area at Republic Services

United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Contacts customers via phone, fax, email or standard letter to bring accounts to a current status
Completes system assigned tasks within the designated timeframes
Reconciles and applies customer payments posted on account
Monitors the status of delinquent accounts, taking care to see high priority tasks to completion
Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels
Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency
Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary
Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables
Accurately and concisely documents actions taken on assigned accounts with the system application
Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership
Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority
Performs other job-related duties as assigned or apparent