STEP Learning Strategy & Design, Sr. Manager

San Diego, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must possess a bachelor's degree with at least 8 years of professional experience in learning solutions design and development, preferably within a corporate setting. Experience creating enablement learning programs for product engineers is ideal. The role requires a customer-centric approach, excellent organizational and interpersonal skills, attention to detail, and the ability to thrive in an agile, cross-functional environment, with a proven track record of leading through influence.

Responsibilities

The Sr. Manager will help shape the long-term strategy and roadmap for onboarding and in-role development programs. They will design and develop innovative, scalable, global learning solutions using current learning technologies, AI, and instructional design methodologies. Responsibilities include partnering with Learning Business Partners, senior leadership, and domain experts to understand learning needs and build effective solutions, creating engaging learning experiences in various formats, and providing direction and oversight to Instructional Designers and Media Developers to ensure program objectives and timelines are met. The role also involves staying informed on industry advancements and evaluating learning program efficacy.

Skills

human-centered design

adult learning principles

instructional design

learning strategy

learning design

onboarding programs

in-role development

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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