Staff Technical Services Engineer

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’ll Do

The Staff Technical Services Engineer will support Imagine Pediatrics employees and the portfolio of technologies our employees use to perform their job and serve our patients and families.

• The Staff Engineer leverages deep technical knowledge and experience to design and implement high value, corporate-scale technical initiatives.
• The Staff Engineer will lead efforts to train and develop the technical skills or junior members of the team, ensuring knowledge is shared broadly and individual proficiency meets or exceeds the job requirements.
• This role requires a high degree of skill and proficiency in the identified technology portfolio complimented with well-developed leadership skills in areas such as communication, collaboration, and emotional intelligence.
• This role delivers value to the organization by providing quality support to core business units and striving for a high degree of professionalism and customer satisfaction.
• Leads and serves as the technical subject matter expert for corporate strategic initiatives utilizing proven methodologies of design, build, test, deploy, while defining measures of success to ensure corporate objectives are met and are successful.
• Leads communication and collaboration efforts cross-functionally to garner alignment to corporate initiatives and standards. Effectively articulates the purpose, value, and process to non-technical customers to drive support and adoption.
• Instills a culture of continual process improvement across members of the technical services team. Leads initiatives to continually refine and improve system configurations and or processes, and streamline workflows to increase efficiency, reduce cost, and improve the end user experience.
• Provides elevated/escalation level technical support to junior members of the technical services team.
• Trains and develops the technical skills of junior members of the team, ensuring knowledge is shared broadly and individual proficiency within a role level meets or exceeds the job requirements. Works directly with management to identify any gaps in skills deficiencies or employee role misalignment.
• Leads the design of technical training material and documentation to support Imagine Pediatrics employees internally and externally to the technical services team.
• Work will be performed during regularly scheduled shifts as directed by the Manager, Technical Services Engineering Team.
• Modifications to shifts must be requested and approved by the Manager, Technical Services Engineering Team.
• Provide after-hours assistance as needed or via an On-Call after-hours pre-defined schedule.
• Other duties as assigned.

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support, they deserve. You will need:

• A minimum of 8-10 years of experience serving in an Information technology services department with preferred experience in health care IT.
• Intermediate level skills and a proven track record of leading continual process improvement initiatives to increase efficiency, optimize services, improve the end user experience, and reduce operational costs.
• Adva