Senior Client Services Specialist

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Property ManagementIndustries

Requirements

The Senior Client Services Specialist must have experience managing complex, multi-property transitions and serve as the primary point of contact for assigned migrations. This role requires a high level of autonomy, cross-departmental coordination, and client relationship management.

Responsibilities

The Senior CSS will lead end-to-end migration processes for multi-property portfolios, acting as the primary client liaison and coordinating with internal teams such as Operations, Marketing, Treasury, IT, Legal, and Training. Responsibilities include developing migration timelines, identifying dependencies, recommending process improvements, mentoring other Client Services Specialists, maintaining documentation and reporting, and resolving issues proactively.

Skills

Client Services

Customer Relationship Management

Communication

Problem-Solving

Teamwork

Real Estate Management

Asset Living

Third-party property management for housing

About Asset Living

Asset Living specializes in managing various types of residential properties, including multi-family housing, campus housing, and affordable housing throughout the United States. The company provides a wide range of property management services, which encompass daily operations, maintenance, leasing, marketing, and financial management. This comprehensive approach helps property owners enhance their investments and achieve high occupancy rates. Unlike many competitors, Asset Living has a strong focus on diverse housing segments, allowing them to cater to different community needs effectively. With over 35 years of experience and a reputation for reliability, Asset Living aims to create thriving communities while delivering exceptional value to clients.

Houston, TexasHeadquarters

1986Year Founded

GROWTH_EQUITY_VCCompany Stage

Real EstateIndustries

501-1,000Employees

Risks

Rising interest rates may reduce demand for multi-family and affordable housing management.

Remote work trends could decrease demand for student housing management services.

Prefabricated construction trends may disrupt traditional property management models.

Differentiation

Asset Living is ranked No. 1 in student housing management for 14 years.

The company manages a diverse portfolio, including multi-family, student, and affordable housing.

Asset Living offers comprehensive property management services, enhancing client investment returns.

Upsides

Asset Living achieved a 95% occupancy rate in student housing, surpassing industry averages.

The company has a strong national presence, managing 100,000 units and 133,500 beds.

Asset Living's fundraising efforts align with social causes, enhancing its community reputation.

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