Senior IT Engineer

Employment Type: Full-time

Position Overview

Ro is a direct-to-patient healthcare company dedicated to helping patients achieve their health goals by delivering the easiest, most effective care possible. As the only company offering nationwide telehealth, labs, and pharmacy services, Ro's vertically integrated platform provides a convenient, end-to-end healthcare experience from diagnosis to medication delivery and ongoing care. Since 2017, Ro has impacted millions of patients across the United States, reaching 98% of primary care deserts. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024), a Best Workplace for Parents for three years running (2021-2023), and a CNBC Disruptor 50 in 2022.

Join Ro's Information Technology Engineering team as a non-managerial, hands-on individual contributor. This role focuses on building, operating, and maintaining Ro’s internal systems in collaboration with market-leading vendors. You will be instrumental in providing a frictionless and efficient user experience for our team members, enabling them to deliver an exceptional healthcare experience to our patients. As a Senior IT Engineer, you will manage a diverse range of systems, including end-user endpoint configuration, cloud infrastructure provisioning, and SaaS application security, leveraging automation to scale operations and enhance reliability. This position reports directly to the IT Engineering Manager and will collaborate closely with other internal technology teams.

Responsibilities

• Collaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro’s assets.
• Contribute to the development and deployment of Ro’s zero trust plan across device and user identity.
• Manage and tune devices to ensure optimum performance and a wonderful user experience.
• Configure SaaS applications with secure defaults.
• Utilize infrastructure-as-code to standardize configuration management.
• Develop and implement automations that simplify and scale system management.
• Create and maintain project implementation plans and schedules.
• Provide support for issues escalated to the engineering team.
• Participate in an on-call rotation approximately every 2 months.

Requirements

• 5 - 7 years of experience as a Sr IT Engineer with proven experience managing projects and implementing new technologies.
• Broad understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms.
• Familiarity with provisioning workloads on a major cloud provider (AWS, Azure, GCP).
• Experience managing a cloud-based IT environment including Okta, Google Workspace, and Slack.
• Proficiency in interacting with APIs via bash, Python, or no/low-code tools like Okta Workflows.
• A keen eye for detail, such as spotting missing curly braces { in JSON objects.
• Ability to move quickly and learn new technologies.
• Excellent troubleshooting skills.
• Passion for building and maintaining superior IT hygiene posture and user experience.
• Excellent team player.

Compensation & Benefits

Salary Range: $128,000 - $165,000, in addition to a competitive equity and benefits package. Compensation will be determined based on factors such as location, job-related knowledge, skills, and experience.

Benefits:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth stipends
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Company Culture & Work Environment

Ro recognizes the power of in-person collaboration while supporting the flexibility to work anywhere in the United States. Ro'ers in the tri-state (NY) area will join us at HQ on Tuesdays and Thursdays. For those outside this area, the work is remote.

Application Instructions

Please refer to the original job posting for specific application instructions.