Staff Service Manager- Unix (Onsite) at Tyson Foods

Springdale, Arkansas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Food & Beverage, ManufacturingIndustries

Requirements

Bachelor's Degree or relevant experience
Preferred: Any relevant IT Certification
5+ years of experience in Unix systems administration
Deep expertise in IBM pSeries hardware and Unix operating systems
Experience with enterprise virtualization technologies (e.g., PowerVM, LPARs)
Proficiency in cloud platforms such as AWS, Azure, or Google Cloud
Strong knowledge of networking, virtualization, and storage technologies
Experience with automation tools and scripting languages (e.g., Ansible, Terraform, Python, Bash)
Understanding of security best practices and compliance requirements
Leadership: Ability to guide and motivate team members effectively
Strategic Thinking: Capacity to align service delivery with organizational goals
Negotiation: Skill in balancing client needs with organizational capabilities

Responsibilities

Lead and manage a team of service professionals directly or indirectly, including Unix engineers and administrators in managing enterprise Unix systems, ensuring high availability, performance, and security
Oversee the configuration, deployment, and lifecycle management of Unix-based systems
Manage incident response, root cause analysis, and resolution for Unix-related issues
Develop and manage budgets, forecasts, and vendor relationships related to Unix infrastructure, including license/subscription management of all related Unix systems
Lead disaster recovery planning and testing for Unix systems, ensuring business continuity and alignment with enterprise recovery objectives
Ensure compliance with SOX requirements and support internal and external audit investigations, including documentation, remediation, and reporting of Unix system controls
Follow service management processes, including incident management, problem management, change management, and service request management
Oversee the delivery of IT services, ensuring adherence to service level agreements (SLAs) and meeting customer expectations
Collaborate with stakeholders to understand business requirements and align IT services with organizational goals
Monitor service performance, analyze trends, and identify areas for improvement to enhance service quality and efficiency
Manage and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations
Conduct regular service reviews with customers to gather feedback, address concerns, and identify opportunities for service improvement
Develop and maintain service catalogs, knowledge bases, and other service management tools to support efficient service delivery
Coordinate vendor relationships and contracts, ensuring compliance with service level agreements and driving vendor performance
Implement ITIL best practices and frameworks to streamline service management processes and enhance service delivery
Perform other assigned job-related duties that align with the organization's vision, mission, and values and fall within scope of practice

Skills

Unix

AIX

Linux

IBM pSeries

Incident Management

Problem Management

Change Management

Root Cause Analysis

Disaster Recovery

SOX Compliance

Vendor Management

Service Level Agreements

Tyson Foods

Produces and distributes protein food products

About Tyson Foods

Tyson Foods specializes in producing and distributing a variety of protein products, including beef, chicken, and pork. The company operates a comprehensive supply chain that allows for efficient delivery of fresh meat and processed food products to a wide range of customers, from high-end restaurants to local butchers. Unlike many competitors, Tyson Foods focuses on large-scale production and distribution, which helps them serve both retail and foodservice markets effectively. The company also prioritizes sustainability, implementing initiatives to enhance environmental practices, animal welfare, and community support. Tyson Foods aims to elevate food quality and sustainability standards in the food industry.

Springdale, ArkansasHeadquarters

1935Year Founded

IPOCompany Stage

Food & AgricultureIndustries

10,001+Employees