Staff UX Researcher

San Diego, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, AIIndustries

Requirements

Candidates must have extensive experience applying customer-centered research techniques to product definition and designs, with expert knowledge in defining, planning, and executing research studies using quantitative and/or qualitative methods. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required. A portfolio of work representing research that influenced great insights or experiences is necessary, along with preferred experience in developing insightful questions for technical and business users, in-depth knowledge of UI design and usability evaluation, experience with surveys and qualitative research, and the ability to learn new technical concepts quickly.

Responsibilities

The Staff UX Researcher will represent customer needs across the product and design lifecycle, applying appropriate research techniques to understand user needs and define user types, use cases, and UX opportunities. They will partner with Product Managers and Designers to influence product strategy and roadmaps, validate feature and design direction through various testing methods, and analyze qualitative and quantitative data to generate strategic and tactical insights with actionable recommendations. Additionally, they will communicate findings through artifacts such as user segments, personas, and user journeys, and provide mentorship to other team members while championing the UX research discipline.

Skills

UX Research

AI Integration

Qualitative Research

Quantitative Research

Usability Testing

Persona Development

User Journey Mapping

Task Analysis

Product Strategy

Mentorship

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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